Job Description
Summary of Duties:
Position Summary The Office Manager / Office Coordinator plays a critical role in the daily operations of BDM Construction Inc. This position is responsible for overseeing administrative functions, supporting team members, and ensuring a smooth, efficient, and professional office environment. This individual must possess a strong combination of people skills and analytical ability, and will be instrumental in maintaining the integrity, culture, and client experience of BDM Construction Inc. Additionally, this role is responsible for helping implement and maintain the company's internal office structure, communication flow, and team alignment through regular coordination and meetings. This position sets the standard for responsibility, accountability, and professionalism within the organization and is expected to lead by example in all daily operations. Key Responsibilities Client Relations Manage incoming calls, emails, and website leads Respond to or schedule all client inquiries by 10:00 AM the next business day Accurately document all communications in the CRM system Record Keeping & Documentation Maintain and organize office files, records, and documents Manage subcontractor documentation including COIs and W9s Ensure compliance with company and regulatory record-keeping standards Office Operations Oversee daily office functions, supplies, and equipment Maintain a safe, organized, and efficient work environment Team Support Assist team members with scheduling utilities, permits, dumpsters/sanitation, and other operational needs Human Resources Support Assist with onboarding new employees Maintain employee records Coordinate with HR/payroll as needed Communication & Coordination Serve as a central point of contact for internal and external communication Manage correspondence, emails, and phone systems Ensure proper communication flow between office, field, and clients Financial Support Assist with budgeting, expense tracking, and financial documentation Coordinate with accounting/finance when needed Event & Meeting Coordination Plan and organize meetings, office events, and company functions Schedule and coordinate internal team meetings to review operations and performance Assist leadership in preparing meeting agendas and tracking action items Ensure team accountability through follow-up and communication Office Structure Implementation Help implement and maintain the company's organizational structure Reinforce defined roles, responsibilities, and communication flow Support leadership in improving operational systems and workflows Ensure CRM, scheduling, and documentation processes align with company structure Policy Implementation Enforce company policies and procedures Ensure team members understand and follow company guidelines Vendor Management Coordinate with vendors, suppliers, and service providers Problem Solving Address operational challenges and improve office efficiency and productivity Leadership by Example Demonstrate a high level of responsibility, ownership, and follow-through in all tasks Set the tone for accountability across the office and team members Uphold company standards in communication, organization, and professionalism Lead with a solutions-oriented mindset and positive attitude Key Qualifications High School Diploma or equivalent (higher education preferred) 5-8 years of office management or administrative leadership experience Proven management and leadership skills Strong problem-solving and analytical abilities Experience with project management tools and systems Proficient in Microsoft Office Suite Excellent written and verbal communication skills Strong interpersonal skills and professionalism Ability to manage multiple tasks and meet deadlines Ability to work effectively with employees, management, and clients Professional appearance and demeanor Additional Requirements Ability to lift up to 50 lbs and climb a ladder when needed Willingness to occasionally fill in for other roles as needed Must align with and uphold BDM Construction Inc.'s Vision, Mission, and Culture Why This Role Matters This position serves as the operational backbone of BDM Construction Inc. Beyond administrative duties, this role ensures structure, accountability, and communication across the entire organization—helping the company scale efficiently while maintaining a high level of service and professionalism. Job Type:
Full-time Pay:
From $25.00 per hour Benefits:
Paid time off Professional development assistance People with a criminal record are encouraged to apply Experience:
Office management: 3 years (Required) Ability to Relocate:
Kingsport, TN 37660: Relocate before starting work (Required) Work Location:
In person
