Desktop Administrator: Office of Innovative Technologies - UTK

This position is part of the central IT organization and will be a member of the Desktop Support leadership team providing technical solutions, project management and coordination. This role will serve as one of the technical resources for desktop processes providing guidance and mentoring to other team members as well as developing documentation for Best Practices.

Required Qualifications Education :

Bachelor's Degree in relevant field or equivalent combination of education, training and experience

Experience :

Two years of relevant experience

Knowledge, Skills, Abilities:

Advanced technical knowledge and skills with current computer hardware, software applications and operating systems Knowledge of Microsoft Active Directory, Entra, Intune and Windows provisioning Ability to quickly assess and provide efficient and thorough solutions to technical issues Ability to work independently or as a team member Ability to work with technical or non-technical users Ability to work across teams or departments to achieve unit and university goals Ability to understand institutional requirements in order to implement the most appropriate solutions. Excellent Customer Service Skills Excellent organizational & logistical skills Excellent communications skills, both oral and written Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications Experience :

Three or more years of experience providing technical support in a higher education environment

Knowledge, Skills, Abilities:

Knowledge of the various university departments and systems and their dependencies Knowledge of various scripting

Work Location Location:

Knoxville, TN Onsite Compensation and Benefits UT market range: MR 12 Anticipated hiring range: $61,000-$70,000 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions To express interest, please submit an application with the noted below attachments: Resume Cover Letter To be assured of full consideration, completed applications with all requested materials should be submitted on or before May 27. About The Division The Office of Innovative Technologies (OIT) seeks to support the university's mission by providing customer driven IT services in a consistent and credible manner. Analyzes, designs, tests and creates base images for university computers Develops scripts to improve imaging processes. Configures, modifies and repairs computer equipment Provides customer support via phone, email or onsite Evaluates processes, develops workflow, tests systems and posts documentation for team and/or end-users Provides support, guidance and communications to other LAN administrators throughout the University system. Develops and provides training for other team members and end users Creates, maintains, and/or deploys software packages for Intune or other OIT software distribution methods Provide support for Security during incident responses