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Law Office Administrator - Austin, TX
Job
Cordell & Cordell
Austin, TX (In Person)
Full-Time
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Job Description
Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives. Why This Role Matters As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You'll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance. What You'll Do
- Serve as the primary point of contact for incoming client inquiries
- Schedule, confirm, and reschedule consultations
- Manage attorney calendars to maximize efficiency
- Conduct timely follow-up with prospective clients
- Deliver a professional, empathetic intake experience
- Enter and maintain accurate client data in our Case Management System
- Monitor and respond to calls, emails, and voicemails promptly
- Maintain an organized office and reception space
- Coordinate couriers, process servers, and marketing materials
- Process deposits, invoices, and check requests
- Handle sensitive client information with discretion and care What We're Looking For We're looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service.
Ideal candidates will possess:
- High school diploma or GED
- Experience in a law office, medical office, or professional setting preferred
- Strong communication and client service skills
- Highly organized with strong attention to detail
- Ability to multitask and manage competing priorities
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Professional presence and dependable attendance (on-site, M-F, 8-5)
- Proactive, solutions-oriented mindset