Business Office Manager

Business office

Manager Department:

Business Office Reports to: Chief Operating Officer About Us At THINK Neurology for Kids, we are redefining the patient experience in pediatric neurology. Our team provides accessible, comprehensive, and high-quality care for children and families, while maintaining meaningful, personal connections. We are a fast-growing, mission-driven organization focused on innovation, efficiency, and delivering world-class neurological care. About the Role We are seeking a Business Office Manager to lead our billing and revenue cycle operations. This role is critical to ensuring a seamless financial experience for patients while optimizing the performance of our business office. You will oversee daily operations, develop a high-performing billing team, and partner closely with clinical and administrative leaders to drive results. What You'll Do Lead and manage all business office operations, including billing, collections, and accounts receivable Oversee claim lifecycle from submission through resolution, including denials and appeals Monitor key revenue cycle metrics and implement process improvements Supervise and develop billing team members Partner with front office and clinical teams to optimize workflows and patient experience Manage patient inquiries and ensure timely resolution of billing concerns Oversee refunds, credit balances, and daily financial reconciliation Support reporting and provide insights to leadership on financial performance Ensure compliance with payer requirements including Medicare, Medicaid, and commercial insurers What You'll Bring 5+ years of medical billing experience, with at least 2 years in a leadership role Strong knowledge of revenue cycle operations, CPT and ICD-10 coding, and payer guidelines Experience managing denials, appeals, and AR performance Proven ability to lead teams, prioritize work, and drive accountability Strong analytical, organizational, and communication skills Experience with practice management systems and healthcare technology

Preferred:

Degree in healthcare administration, finance, or a related field Coding or billing certifications (CPC, etc.) Why THINK Mission-driven, patient-centered culture Opportunity to make a meaningful impact on children and families Collaborative leadership team and growth-focused environment Commitment to innovation and continuous improvement

Equal Opportunity Employer:

THINK Neurology for Kids is an equal opportunity employer and values diversity at all levels of the organization.