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Office Administrator
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Dynamite Roofing
Lehi, UT (In Person)
$48,880 Salary, Full-Time
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Job Description
Company Overview At Dynamite Roofing, our mission is to make homes pop in ways people love—through cutting-edge technology and remarkable service. Our vision is to grow Dynamite Roofing to $125M by being the easiest roofing company to work with and the best company to work for—fueling our team members' personal, professional, and financial goals. We're guided by a strong set of core values—discipline, transparency, accountability, alignment, ownership, and results-oriented—that define both our purpose and our team culture. Summary We are looking for a detail-oriented and driven Office Administrator to serve as the first point of contact for our customers and the driving force behind our collections and billing operations. This is a fast-paced, high-accountability role where you will manage inbound communications, coordinate accounts receivable and payable, trigger and track invoices, support financing processes, and convert inbound leads into sales-qualified opportunities for our sales team. If you thrive in a structured environment, take ownership of your results, and love keeping operations running smoothly, we want to meet you! Key Responsibilities Serve as the first point of contact for all inbound customer calls and texts, answering within 2 rings with professionalism and urgency Coordinate accounts receivable efforts and proactively follow up to resolve outstanding balances for both insurance and retail jobs Trigger, track, and reconcile invoices to ensure accurate and timely billing across all job types Support customer financing processes by coordinating with relevant parties and maintaining accurate documentation Record and verify all payment activity in Company systems with consistency and accuracy Monitor insurance and retail collection timelines, identify bottlenecks, and take corrective action to meet targets Qualify inbound leads and convert marketing-qualified leads into sales-qualified opportunities for the sales team Accurately document all lead information, payment data, and customer interactions in the CRM Coordinate customer review follow-up processes to support monthly review performance targets Coordinate fleet maintenance scheduling and ensure documentation compliance Perform other duties as assigned Requirements Minimum of 1 year of experience in an office, administrative, customer service, collections, or billing role (required) Strong verbal and written communication skills High attention to detail with a commitment to accuracy in documentation and data entry Self-motivated with the ability to manage competing priorities without being micromanaged Comfortable with CRM platforms, invoicing tools, and standard business software Customer-focused with a professional and composed demeanor under pressure Ownership mindset — you follow through and take accountability for your results Coachable and genuinely open to feedback and development No formal education requirement — we hire based on capability and drive Compensation and Benefits Competitive base salary commensurate with experience Monthly performance-based incentive compensation — high performers have the opportunity to meaningfully increase their total earnings Growth and promotion opportunities — we promote from within and invest in our people Paid training and onboarding Full-Time | W2 | In-Office — Lehi, Utah (remote work not available) Commitment to Diversity As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Dynamite Roofing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to HR@dynamiteutah.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.