Job Description
Why Choose Breaking Barriers Therapy Services? Breaking Barriers Therapy Services is at the forefront of innovative therapy solutions, specializing in providing a holistic and multidisciplinary approach to therapy services. Our mission is to empower families and children to overcome challenges and thrive, with a vision to create inclusive, supportive environments that nurture growth and development. As a leader in this field, we work with dedicated professionals and dynamic clients, providing unparalleled opportunities for growth and meaningful impact. Join us in reinforcing our position as a trusted leader in therapeutic services and become part of a team that changes lives every day. Department Strategy At BBTS, the Administration Department is essential to the smooth operation of all current and future clinic locations, playing a key role in supporting our mission to empower children and families to thrive. The Office Manager ensures that each clinic location operates efficiently, providing exceptional support to clinical staff, customers, and clients. This role aligns with our vision to be a beacon of exceptional care, expanding services to help children and families achieve transformative growth. The Office Manager will drive operational and cultural standards, ensuring that the clinic location operates efficiently. They create a professional, family-centered, and collaborative environment that supports the company's mission to provide exceptional care. Their leadership is key to fostering a culture of innovation, accountability, and continuous improvement, enabling BBTS to expand its footprint and serve more communities. What Success Looks Like (Major Functions)
General Management:
Manage and oversee office management strategies that align with BBTS's corporate objectives and long-term growth plans. Contribute to the preparation and readiness of assigned clinic location, ensuring all processes and systems are scalable and aligned with BBTS's strategic direction. Lead and execute the daily operations of clinic location, including space utilization and procurement of materials. Operational Execution:
Oversee daily office activities to ensure compliance with organizational handbook, state/federal healthcare regulations, and industry standards (e.g., OSHA, HIPAA). Procurement of office supplies and equipment to ensure the clinic location is adequately resourced. Manage cleaning, maintenance, decor, and facility operations to maintain high standards of cleanliness, safety, and professionalism. Serve as the primary point of contact for escalated customer concerns and facility-related emergencies. Process Improvement and Innovation:
Regularly evaluate office operations and identify opportunities for improvement to enhance efficiency and customer service. Implement new technologies and systems as directed by corporate leadership. Maintain Standard Operating Procedures (SOPs) to ensure consistency and scalability across clinic locations. Identify and troubleshoot operational bottlenecks, implementing solutions to optimize performance. Perform special projects as assigned. Supplier and Customer Engagement:
Serve as the primary contact for building management and external service providers, ensuring timely resolution of facility issues. Maintain positive relations with building management and neighboring businesses. Ensure that all customer-facing aspects of the office environment meet high standards, contributing to a positive customer experience. Competencies and Qualifications Education:
Bachelor's degree in business administration, healthcare management, or a related field preferred. Experience:
Minimum of 3-5 years in office management, administrative operations, or a similar role, preferably in healthcare or a clinic setting. Proven experience in team leadership, process improvement, and customer service management. Technical Skills:
Proficiency in office software, including Microsoft Office Suite, Google Workspace, and project management tools (e.g., EMR, scheduling software, project management software). Strong organizational, multitasking, verbal and written communication and problem-solving skills. Experience managing vendor relationships, procurement, and facility maintenance. Preferred Qualifications:
Familiarity with healthcare standards and regulations (e.g., OSHA, HIPAA). Experience maintaining SOPs and workflows. Supervisory Responsibilities This role supervises a maintenance/cleaning technician, ensuring that all cleaning, maintenance, and facility operations are performed efficiently. Responsibilities include hiring, training, and evaluating staff performance, developing cleaning schedules, coordinating routine and emergency maintenance, and managing vendor relationships to ensure timely repairs and supply availability. Physical Demands and Work Environment Ability to sit, stand, or walk for extended periods. Occasional lifting of office supplies, up to 50 lbs as required. This position requires in-office presence during standard working hours. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional Responsibilities This job description outlines the essential functions of the role, but additional responsibilities may be assigned as required to meet organizational goals. Job Type:
Full-time Pay:
$40,000.00 - $50,000.00 per year Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location:
In person
