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Office Administrator & Customer Success
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Premier Vision
West Valley City, UT (In Person)
$43,755 Salary, Full-Time
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Job Description
Office Administrator & Customer Success Premier Vision - 4.3 West Valley City, UT Job Details Part-time | Full-time $16 - $24 an hour 2 hours ago Benefits Vision insurance Qualifications Customer communication Administrative experience High school diploma or GED Attention to detail Problem-solving Desktop applications Computer skills Productivity software Office experience Full Job Description Premier Vision Laboratory is a Utah-based wholesale optical lab with a simple mission: helping people see better. We make precision prescription lenses for eye doctors across the Mountain West — and behind every order is a patient counting on us to get it right. We're looking for a part-time office administrator to be the voice of our lab. You'll be the first point of contact for our doctor accounts, keep orders moving, and make sure nothing falls through the cracks. A Note for Opticians If you've spent time in an optometry office and love the optical industry but want a change of pace — fewer patient interactions, more behind-the-scenes work — this role is worth a close look. Your knowledge of prescriptions, lens products, and how doctor offices operate is a genuine advantage here. What You'll Do Answer phones and respond to emails from optometry practices Enter and track orders in our lab management system Handle basic billing, invoicing, and account questions Support day-to-day office operations and keep records organized Coordinate internally with lab staff to resolve order issues and communicate status updates to customers The Ideal Candidate Warm, professional communicator — you're comfortable on the phone and in writing Organized and detail-oriented — small errors matter in this environment Quick learner — our systems and workflows are straightforward, but specific to our industry Reliable and consistent — this is a small team and everyone counts on each other Requirements High school diploma or equivalent Proficient with computers and common office software; able to learn industry-specific systems quickly Prior customer service or office experience preferred; optical experience a bonus, not a requirement About Premier Vision Laboratory For nearly two decades, PVL has offered big-lab capabilities with small-lab accountability. We're an independent, full-service optical lab certified by major vision insurance networks — and we're proud to be a local business where the work is meaningful and the team is tight-knit.