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General / Office Manager
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Honey Skincare Studio
Arlington, VA (In Person)
$80,000 Salary, Full-Time
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Job Description
General / Office Manager Honey Skincare Studio Arlington, VA Job Details Full-time $70,000
- $90,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication Teamwork Team development Attention to detail Process management Marketing Full Job Description Honey Skincare Studio | Arlington, VA Full-Time | In-Person
Salary Range:
$70,000- 90,000+ based on experience We are looking for a polished, dependable, experienced leader who is excited to help Honey Skincare Studio continue to grow while maintaining exceptional client care, strong operational systems, provider and front office alignment, and a professional, high-performing team.
- Honey Skincare Studio is a fast-growing boutique medical aesthetics studio located in Arlington, Virginia.
ONLY APPLICANTS WHO COMPLETE OUR ONLINE JOB APPLICATION FORM WILL BE CONSIDERED.
- Please copy and paste the link below into your browser and thoughtfully complete the brief questionnaire: https://honeyskincarestudio.com/job-application/
- Position Overview The General Manager will oversee day-to-day studio operations with a strong emphasis on front office leadership, provider team coordination, operational systems, process implementation, team training, quality control, and client experience.
- Key Responsibilities A) Front Office Leadership & Client Experience
- Support and oversee the daily function and performance of the front office team.
- Maintain a visible presence at the front office and throughout the studio to support quality control, team alignment, schedule flow, and an elevated client experience.
- Ensure the front desk operates with professionalism, warmth, accuracy, and efficiency.
- Monitor client flow, scheduling accuracy, check-in/check-out, billing inquiries, rebooking, membership support, and client communication.
- Ensure all client communication reflects the tone, standards, and professionalism of Honey Skincare Studio.
- Handle escalated client concerns with professionalism, discretion, and sound judgment.
- Review guest feedback and partner with leadership to implement improvements when needed.
- Support the team in promoting memberships, packages, treatment plans, retail products, and rebooking opportunities in a way that feels natural, ethical, and client-centered. B) Provider Team Oversight & Studio Flow
- Oversee provider team functioning, communication, schedule flow, and adherence to studio standards.
- Help ensure providers are aligned with company policies, service standards, client communication expectations, and daily operational priorities.
- Support smooth coordination between the front office and provider teams to ensure a seamless client experience.
- Monitor appointment flow, room utilization, provider schedules, client handoffs, and treatment day efficiency.
- Help identify provider team needs, schedule concerns, communication gaps, or workflow issues and communicate them to leadership.
- Partner with leadership on provider team accountability, schedule expectations, client care standards, treatment flow, and internal communication.
- Support a collaborative, professional, and solutions-focused environment across both front office and provider teams. C) Operations, Systems & Quality Control
- Implement, maintain, and reinforce operational processes and systems across the studio.
- Perform regular quality control checks on front desk workflows, scheduling, billing, forms, client profiles, close-out procedures, provider communication, and follow-up processes.
- Identify gaps in workflow and help create, improve, or reinforce systems that increase efficiency, accuracy, and consistency.
- Ensure company policies, procedures, scripts, service standards, and internal expectations are followed by the team.
- Monitor daily task completion and ensure operational details are not overlooked.
- Support leadership in improving software use, reporting systems, task management, internal communication, and workflow structure.
- Help ensure that the studio operates with consistency, organization, and accountability throughout each day. D) Team Leadership, Training & Accountability
- Train new front office staff and support the continued development of existing team members.
- Provide ongoing coaching, feedback, and accountability to ensure team members are meeting expectations.
- Help ensure both front office and provider teams are aligned on client experience, communication expectations, policies, procedures, and daily operational priorities.
- Help maintain a positive, professional, and solutions-focused team culture across the studio.
- Ensure team members are clear on their responsibilities, daily tasks, client communication standards, and performance expectations.
- Support team communication through meetings, updates, check-ins, and internal documentation.
- Help identify performance concerns early and partner with ownership and leadership on appropriate next steps.
- Lead by example in professionalism, reliability, communication, problem-solving, and attention to detail. E) Leadership Collaboration
- Work closely with the Director of Operations, VP of Marketing, Marketing Manager, and Owner to support operational priorities, team communication, marketing initiatives, client experience goals, and overall studio growth.
- Help ensure leadership initiatives are clearly communicated, implemented, and followed through at the studio level.
- Provide insight into team performance, client experience, operational gaps, and opportunities for improvement.
- Support cross-functional communication between operations, front office, providers, marketing, and ownership.
- Assist with planning and execution of promotions, events, team trainings, client experience initiatives, and studio updates. F) Business Performance & Reporting
- Help drive studio growth through strong operational oversight, client retention, rebooking, membership sales, package sales, retail support, and excellent client experience.
- Monitor key performance indicators and support the team in meeting studio goals.
- Track and support opportunities related to rebooking, client retention, membership conversion, retail sales, room utilization, and front desk productivity.
- Assist with reporting and provide leadership with insight into team performance, operational challenges, and growth opportunities.
- Help implement and monitor ethical upselling and cross-selling strategies that align with client needs and studio standards. G) Administrative, Inventory & Facility Oversight
- Oversee product and supply inventory in coordination with the team.
- Conduct or manage inventory audits, purchasing, purchase orders, product tracking, shrinkage monitoring, and dead stock reduction.
- Ensure front office, treatment areas, and client-facing spaces are clean, organized, stocked, and well maintained.
- Help ensure equipment, technology, and operational tools are functioning properly and issues are addressed promptly.
- Assist with company email, client communication, promotions, marketing support, and studio events as needed.
- Help plan and manage in-studio events, trainings, promotions, and special initiatives.
- Ideal Candidate Traits
- Experienced Leader You have at least 5 years of experience in a management role, preferably in a customer service, hospitality, retail, wellness, beauty, medical aesthetics, healthcare, or luxury service environment. You know how to lead a team, create structure, hold people accountable, and keep daily operations running smoothly.
- Front-Facing & Client-Focused You understand that the front office sets the tone for the entire client experience. You are comfortable being present, visible, and engaged in the day-to-day flow of the studio to ensure that clients are being cared for with professionalism, warmth, and attention to detail.
- Operationally Strong You are highly organized and process-driven. You notice when systems are not being followed, when details are slipping, or when workflows need improvement. You are comfortable stepping in to correct, train, document, and reinforce expectations.
- Strong Team Leader You are comfortable supporting front office staff while also overseeing provider team functioning. You understand how to create alignment between different roles, personalities, and departments so the studio operates smoothly as one team.
- Strong Communicator You communicate clearly, professionally, and proactively. You are comfortable giving feedback, resolving conflict, managing difficult conversations, and ensuring that expectations are understood.
- Collaborative Leadership You are comfortable working closely with multiple members of leadership while still taking ownership of your role. You communicate clearly, follow through on priorities, and help ensure that operational, front office, provider team, marketing, and client experience goals are aligned across the studio.
- Solutions-Oriented You identify problems early and bring thoughtful solutions. You are calm under pressure, proactive in your approach, and able to help the team move forward with clarity and confidence.
- Accountable & Reliable You take ownership of your work and follow through. You are dependable, consistent, and committed to maintaining high standards.
- Team-Focused You understand that strong leadership requires both support and accountability. You care about team morale, but you are also comfortable holding the line on standards, performance, and professionalism.
- Qualifications
- Minimum of 5 years of experience in a management role required.
- Minimum of 3 years of customer service experience required.
- Experience leading a team in a fast-paced, client-facing environment.
- Experience in medical aesthetics, beauty, wellness, hospitality, luxury retail, healthcare, or another service-based business strongly preferred.
- Strong understanding of client experience, operational systems, team accountability, and service standards.
- Comfortable overseeing front office operations, provider team coordination, scheduling, client communication, billing concerns, and daily workflow.
- Experience training staff, improving processes, and maintaining quality control.
- Experience with conflict resolution and escalated client concerns.
- Ability to understand and support financial goals, sales goals, retention goals, and operational benchmarks.
- Strong computer and software skills required.
- Experience with medical spa software, scheduling software, CRM systems, or inventory management platforms is a plus.
- Familiarity with medical aesthetics, skincare, injectables, lasers, and retail skincare is preferred but not required for the right experienced leader.
- Must be able to work full-time, in person, at our Arlington studio.
- This is not a remote or telework position.
- Expected schedule is a 5-day work week, with one weekend day included as part of the weekly schedule.
- Weekend day may rotate or be adjusted based on studio needs, team coverage, events, trainings, or operational priorities.
- Must have some flexibility for occasional evenings, events, trainings, promotions, or additional operational needs as they arise.
- Schedule This is a full-time, in-person position based at our Arlington studio.
- Compensation & Benefits
- Salary range: $70,000
- 90,000+ based on experience
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Employee discounts
- Opportunity for growth within a growing medical aesthetics business
- Job Type Full-time, in-person
Pay:
$70,000.00- $90,000.