Deputy I - COR Business License

The Commissioner of the Revenue (COR) is seeking an innovative and forward-thinking Business License Deputy. Under limited supervision, this position performs a variety of moderately complex work. including auditing and investigating business establishments and activities for compliance with municipal license tax ordinances; researching, interpreting, and applying state and local tax codes; assessing business tangible personal property/machinery and tools; representing the Commissioner of the Revenue in court, if required; supervising subordinate staff; conducting research and special projects as assigned; and assisting with inquiries and issuing related information. Employees will independently plan and implement projects and will work within the broad policy and organizational guidelines. Employees must exercise tact, courtesy, and discretion in frequent contact with citizens, city staff and representatives of business establishments. Employees must be able to communicate effectively both orally and in writing. Progress of major activities will be reported to the Business License Department Supervising Deputy through periodic conferences and meetings. Reports to the Business License Department Supervising Deputy.

Department Hiring Salary Range:

$42,016.00 - $70,391.00 Essential functions include but are not limited to: Assists business owners with the process of opening a new business. Verify that businesses have valid business licenses via research and physical visits. Investigate and resolve complaints received from citizens via research and physical visits. Perform administrative duties by answering customer inquiries, maintaining files and records. Assess business property by conducting interviews, analyzing data, and determining requirements for assessment. Reviews and perform statistical analysis on various records and reports including Business Licenses, Meals/Lodging/Admission Taxes and Business Tangible Personal Property Taxes. Refers to Code of Virginia, Norfolk City Code, policy and procedure manuals, computer manuals, codes, laws, regulations, publications, reference texts, etc. Attends or conducts staff meetings to exchange information; attends training, classes, seminars, or conferences to improve skills. Operates a variety of office equipment such as computer, calculator, printers, fax machine, etc. Uses a variety of general office supplies and a variety of computer software such as Microsoft Word/Excel/PowerPoint and Assessment Software. Interact and communicates with various groups and individuals such as business owners, representatives of business establishments, various City staff, Judicial staff, and the public. Ability to answer and direct calls using a multi-line phone system in a fast-paced environment.

Additional Duties :

Performs related tasks as necessary. Performs general administrative/office duties as required, including typing reports and correspondence, entering, and retrieving computer data, copying, and filing documents, sending, and receiving faxes, answering the telephone, establishing, and maintaining filing systems, etc. Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. No experience required.

Work Location:

City Hall, Commissioner of the Revenue, 810 Union Street, Norfolk, VA 23510

Work Hours:

Monday through Friday, 8am to 5pm