Utilization Review/Office Manager

Utilization Review/Office Manager

HALLMARK YOUTHCARE RICHMOND INC - 2.3

Richmond, VA Job Details From $26 an hour 3 hours ago Qualifications Office supply management Visitor query response Customer communication Correspondence management Confidential information handling Medical office management Workflow management (operations management method) Operations coordination Service scheduling Regulatory compliance In-person customer service Team scheduling Mid-level Reporting and dashboarding tools Administrative experience Documentation tools Internal employee customer service Pre-authorization review for utilization management Case management Utilization management Compliance documentation Resource utilization in healthcare Organizational skills Concurrent review in utilization management Productivity software Cross-functional collaboration Care coordination Documentation review Communication skills Documentation reviews Full Job Description We are seeking a detail-oriented and organized professional to support both utilization review operations and day-to-day office management. This role plays an important part in ensuring efficient administrative processes, coordinated patient care workflows, and a positive experience for staff, clients, and visitors. The ideal candidate is adaptable, highly organized, and comfortable balancing multiple responsibilities in a fast-paced environment. Starting salary at $26 hourly, commensurate with experience Responsibilities Coordinate utilization review activities to support authorization, eligibility, and continued stay processes as applicable. Review documentation for completeness, accuracy, and compliance with organizational and payer requirements. Communicate with internal teams, external partners, and insurance representatives regarding case status and administrative needs. Track deadlines, follow up on pending reviews, and maintain organized records. Support office operations including scheduling, correspondence, supply management, and general administrative tasks. Serve as a point of contact for staff and visitors, providing professional and responsive support. Assist with training coordination and day-to-day office workflow improvements. Prepare reports, maintain logs, and help ensure accurate documentation across assigned functions. Support compliance with internal policies, procedures, and applicable regulations. Perform additional duties as needed to support the needs of the team and organization. Qualifications Previous experience in utilization review, case management support, office management, or a similar administrative role preferred. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills. Proficiency with common office software and electronic documentation systems. Attention to detail and a commitment to accuracy in recordkeeping and communication. Ability to handle sensitive information with professionalism and discretion. Strong problem-solving skills and a customer service-oriented approach. Ability to work independently as well as collaboratively with a team. Preferred Attributes Experience working in a healthcare, behavioral health, or human services environment. Knowledge of utilization review processes, insurance coordination, or managed care practices. Familiarity with scheduling systems, reporting tools, and administrative workflow management. What We Offer A collaborative and supportive work environment. Opportunity to contribute to both operational excellence and service quality. The chance to take ownership of meaningful administrative and review processes. Competitive compensation and benefits, based on experience and qualifications.