Office Operations Manager

About GruntWorx GruntWorx is a leading provider of cloud-based tax workflow automation tools. We help tax professionals streamline document organization, data entry, and review processes. About the Role We're hiring an Office Operations Manager to run our Virginia Beach office. The team reviews and validates tax-related documents for our customers. The role is roughly 50/50 people management and operational leadership. During peak season (tax season), the office scales to approximately 300 seasonal employees alongside a small team of year-round Supervisors. This is a high-volume, high-pressure operation — similar in scale to a call center, fulfillment center, or large retail floor — and the Office Operations Manager is accountable for both the work output and the workforce. What You'll Do Leadership Maintain a visible, consistent leadership presence on the floor; be known to staff at every level. Coach and develop the Supervisor team — building their leadership skills, providing regular performance feedback, supporting their growth into expanded responsibilities, and ensuring consistent application of company policies across the floor. Build accountability systems suited to a short-tenured seasonal workforce — leveraging recognition, scheduling, role assignments, and culture. Provide regular operational updates to the VP of Operations, daily during peak season. Workforce & Hiring Lead day-to-day floor operations of the Virginia Beach office through peak season. Partner with HR to oversee large-scale seasonal hiring and training of seasonal staff. Plan staffing ramp-up, ramp-down, and shift coverage. Operations & Compliance Monitor performance metrics to ensure staff, processes, and systems are running at optimum efficiency. Maintain a comprehensive working knowledge of GruntWorx products and the utilities used to process the work. Ensure the operation maintains all company security and compliance standards, including

SOC / SSAE

requirements that protect customer information and sensitive data. Building Management Serve as the point of contact for the landlord, contracted services, building needs, and office billing. Coordinate office supplies, building maintenance, and day-to-day office administration. Coordinate emergency response for weather incidents, disaster recovery, and physical and network security. What We're Looking For 3-5+ years managing a large-scale operational workforce of 100+ employees — call center, distribution or fulfillment center, warehouse, large retail floor, manufacturing environment, or a comparable high-volume operation. Demonstrated experience leading a predominantly seasonal, temporary, or hourly workforce. Experience handling employee relations and performance issues in a high-volume environment. Experience with scheduling, staffing forecasting, and workforce planning. Strong leadership and coaching skills. Strong analytical and organizational skills. Bachelor's degree in Business, Operations Management, HR, or a related field — or equivalent experience. Flexibility with hours during peak season, including occasional weekend coverage. Who Thrives in This Role Sets a clear standard and applies it consistently. Comfortable adapting to a fast-changing environment. Earns respect through presence, consistency, and follow-through. Stays composed under pressure and handles difficult conversations directly and professionally. Builds accountability through culture, systems, and recognition.

Schedule Off-season:

Full-time, 40 hours/week. Peak season (tax season): Increased hours and occasional weekend coverage. On-site at our Virginia Beach office. Benefits Competitive salary and performance-based bonuses. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Professional development and training opportunities.

Pay:

$65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person