Office Manager and Test Proctor

Position Overview:

We are seeking a highly organized and detail-oriented individual to oversee the daily operations of our professional testing facility. This role is responsible for ensuring a smooth, compliant, and efficient testing environment while delivering excellent customer service to candidates and stakeholders.

Key Responsibilities:

Manage day-to-day operations of the testing center, ensuring adherence to all testing protocols and security standards Schedule and coordinate candidate testing appointments Train, supervise, and support administrative and proctoring staff Ensure compliance with testing vendor requirements (e.g., identity verification, exam security, incident reporting) Maintain accurate records, reports, and documentation Serve as the primary point of contact for candidates, vendors, and internal leadership Handle customer service inquiries and resolve issues professionally and promptly Oversee office supplies, equipment maintenance, and facility readiness Monitor performance metrics and implement process improvements

Qualifications:

Experience in office management, administration, or a regulated environment, or retail management Strong organizational and multitasking skills Excellent communication and interpersonal abilities Experience supervising staff or leading a team Proficiency in Microsoft Office and scheduling systems Ability to maintain confidentiality and enforce strict security protocols

Preferred Experience:

Experience working in a testing center, educational setting, or healthcare environment, or in a retail management setting. Familiarity with testing platforms or vendors (e.g., certification or licensure exams) Knowledge of compliance and regulatory standards

Work Environment:

Fast-paced, detail-driven environment requiring focus and professionalism May require occasional evening or weekend hours based on testing schedules

Compensation & Benefits:

Salary based on experience Medical, dental, vision insurance available 401k Match up to 5%

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) matching Health insurance

Work Location:

In person