BDC/Appointments

Summary:

Receives callers, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. Supports BDC Coordinator as needed.

Essential Duties:

Greets walk-in customers and determines the nature of their visit. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly and efficient manner. Monitors and keeps sufficient check and paper supply in the office. Organizes and maintains mailing system. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Assist BDC Manager in resolving complaints and all correspondence with customers. Assists with BDC reports. Enters BDC information into computer. Processes BDC information according to BDC Manager. Updating sales staff information, teams, and work schedules. Distribution of pay vouchers to staff. Data entry as needed. Verification and printing of reports. Retrieving and filing information. Updating Trans-Lux sign. Trains receptionists in Trevor System. Oversees weekend and evening receptionists.

Marginal Duties:

Maintains a professional appearance and a neat work area. Other duties may be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Skills and Abilities:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

Valid driver's license.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, and ability to adjust focus.

Work Environment:

Office setting. Noise level moderate. Must possess and maintain acceptable MVR insurability standards. Must pass applicable background and drug screenings.