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Job Description
Service Coordinator/Dispatcher National Fire & Safety - 2.3 Mesa, AZ Job Details Full-time $24 - $26 an hour 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Microsoft Outlook Phone communication Word embeddings High school diploma or GED Documentation tools Attention to detail Organizational skills Typing Quality data entry Time management
Full Job Description Job Summary:
In this role, you will work with our field technicians and superintendents. This is a full-time position requiring excellent telephone/client and in-office communication skills, strong computer and accurate data entry experience, attention to detail, and the ability to multi-task, resolve problems, and work gracefully under pressure. This individual will be responsible for the service department's day-to-day business. You are the main interaction between the client and the business; you will be responsible for answering service department phone calls and either handling the issue or forwarding it to the appropriate individual.
Supervisory Responsibilities:
None.
Major Tasks, Responsibilities and Key Accountabilities:
Schedule and dispatch service technicians for service calls, inspections and maintenance tasks. Optimize technician routes and schedules to maximize efficiency and minimize downtime. Coordinate with clients to confirm appointment times and address any scheduling changes or conflicts. Serve as the primary point of contact for clients regarding service requests, inquiries, and issues. Address and resolve customer complaints and concerns promptly and professionally. Ensure high levels of customer satisfaction through effective communication and problem resolution. Collaborate with technicians, field supervisors, and other departments to ensure smooth service operations. Communicate service updates, changes, and any relevant information to clients and internal teams. Maintain accurate records of service activities, including work orders, service reports, and customer interactions. Manage service-related documentation and paperwork, including service orders, invoices, and maintenance logs. Prepare and review reports on service performance, technician productivity, and customer feedback. Maintain and update service databases and systems to ensure accurate and up-to-date information. Monitor service quality and technician performance to ensure compliance with company standards and customer expectations. Conduct follow-up with clients to gather feedback and ensure service satisfaction. Identify and address any areas for improvement in service delivery processes. Coordinate with inventory and procurement teams to ensure the availability of necessary tools, parts, and equipment for service tasks. Track and manage service-related resources and equipment, ensuring proper usage and maintenance. Performs other related duties as assigned.
Required Skills and Abilities:
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to work as part of a team and independently as needed. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Excellent typing and accurate data entry skills. Ability to work quickly and accurately under time constraints and against deadlines. Self-motivated, positive attitude. Preferred Qualifications -
Education and Experience:
High school diploma or equivalent. Prior coordinator or dispatching experience
Environment Job Requirements:
Prolonged periods of sitting at a desk and working on a computer. This role will require you to report to the office and there will not be the opportunity to work remotely. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an Equal Opportunity Employer and Affirmative Action Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with dignity and respect. We do not discriminate in hiring or promoting based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We value diversity and encourage applications from individuals of all backgrounds. The company is committed to creating an accessible and inclusive hiring process. If reasonable accommodation is required to participate in the application, interview, or any other aspect of the hiring process, please contact Michelle Harl at . An accommodation that meets needs and allows full participation in the process will be provided.
Job Type:
Full-time Pay:
$24.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance
