Experience Coordinator

Experience Coordinator

CRBR - 3.8

Chico, CA Job Details Full-time $24 - $30 an hour 18 hours ago Qualifications Microsoft Outlook Phone communication Windows Task prioritization Technical Proficiency Client interaction via phone calls Full Job Description CRBR is seeking an experienced, highly organized Project Coordinator. This is a senior, lead-level role for someone who has mastered the Project Coordinator function and understands how every detail impacts operations, customer experience, and company success. This is a fast-paced, high-volume environment. You will be juggling phones, software systems, customers, technicians, project managers, and deadlines—often all at once. The ability to multitask, prioritize quickly, and stay calm under pressure is essential. As a Project Coordinator, you will oversee office operations, support the Branch Manager, and ensure every project is handled accurately and on time, from intake through closeout. You are often the first and most consistent point of contact for our customers, insurance partners, and vendors. Your ability to communicate clearly, professionally, and confidently over the phone is critical. You'll be the heartbeat of the office: keeping jobs moving, customers informed, and the team aligned, especially during high-stress situations for homeowners and adjusters. What You'll Do Oversee office administrative and project coordination activities Serve as a primary customer contact, delivering calm, professional, and solution-focused communication over the phone Handle high-volume inbound and outbound calls while actively managing multiple projects De-escalate concerns and provide reassurance to distressed clients Thrive in a fast-paced environment with constant interruptions and shifting priorities Manage schedules, projects, and documentation across multiple systems Handle accounts receivable and collections Track projects and generate reports Issue and manage purchase orders and accounts payable for your team's projects Assist with onboarding and offboarding employees Support HR with employee relations matters Process daily time records for payroll Collaborate with other branches and teams as needed

What We're Looking For:

4+ years at CRBR or 7+ years of equivalent office management experience Exceptional over-the-phone customer service skills Ability to confidently communicate with homeowners, adjusters, and vendors in emotional or high-pressure situations Proven ability to multitask and stay organized in a fast-paced environment Advanced written and verbal communication skills Strong leadership and training ability High attention to detail with a sense of urgency Experience with accounts receivable and meeting collection goals Proficiency in Windows-based systems, Outlook, Excel, and Word Experience with Contractor Connection, Alacrity, Proven, PSA, Search Express, and other TPAs Ability to work with discretion and confidentiality A natural leader who models

CRBR's Core Values:

Respect, Integrity, Teamwork, and Excellence