BUSINESS ASSISTANT - OUTPATIENT DIABETES

BUSINESS ASSISTANT - OUTPATIENT DIABETES

Washington Hospital - 3.5 Fremont, CA Job Details Per diem 17 hours ago Qualifications Meeting minutes OSHA (regulatory compliance area) Computer operation Microsoft Excel Microsoft Access Microsoft Outlook Phone communication Maintaining patient confidentiality Staff scheduling Filing ADP Data reporting Executive administrative support Visio Mid-level High school diploma or GED Personnel records management Transcription Medical administrative support CMS regulatory compliance Quality assurance audits Decision making Quality improvement Centers for Medicare and Medicaid Services (CMS) Organizational skills Order placement Business Administration Quality audits Managing executive calendars JCAHO Business Associate's degree Hospital regulatory compliance Medical terminology Communication skills Staffing management Technical Proficiency Adobe Acrobat Payroll processing Hospital experience Workday Customer complaint resolution

Full Job Description Washington Hospital Healthcare System Job Description Division:

Patient Care Services Job Title:

Business Assistant Job Code:

10G Position Summary The Business Assistant performs and provides non-clinical business support functions including, but not limited to, scheduling, staffing, and reporting for the assigned department. Frequently accomplishes projects by using computer programs. Participates as a departmental representative as assigned. In addition to performing the essential functions listed below, may also be assigned other duties as required.

Statement of Reports to:

Nursing Director Accountability Qualifications Education Licensure Work Experience Skills/computer/ specific technical 1. 2. High school graduate or equivalent required. Business college, Associate Degree or higher in business or computer systems credential for Microsoft programs; medical terminology preferred. 3. 4. . Previous healthcare experience as a staffing clerk, unit clerk, account representative, executive assistant, or other administrative role. Other qualifications, miscellaneous Specify if qualifications are Required or Preferred 5. 6. 7. 8. 9. . Ability to read, write and comprehend medical terminology. Emotional stamina to work in stressful environment. Effective written and verbal communication skills. Previous experience in staffing, scheduling, timekeeping, or payroll, preferably within a healthcare setting. Typing or keyboarding approximately 30 wpm. Working knowledge of the following computer programs: MS Excel, MS Outlook, MS PowerPoint, MS Word required. Knowledge of or willingness to learn: Adobe, Acrobat, MS Access, MS FrontPage, Microsoft Office products, MS Visio, , Trendpath, ADP, Workday and/or other applications or programs as needed. 10. 11. 12.

Essential Job Responsibilities Achieving Results Key Components:

assess, plan, evaluate, demonstrate initiative, quality of work, productivity 1. Works to support the mission, vision, and values of Washington H Health. 2. Performs ongoing and long term assessment of department staffing needs in collaboration with the Nurse Manager/Director and Staffing Office. 3. 4. Audits assigned processes and aggregates data for leadership review. Prepares and posts departmental quality reports as requested by leadership based on unit and/or divisional goals.

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Job Description:

Page 2

Business Assistant Essential Job Responsibilities Demonstrates Skill Key Components:

competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety 1. Demonstrates competency in performing the skills necessary: a. b. c. d. e. Filing Telephone skills Transcription Ordering Computer software applications and programs to include Microsoft Word, Excel, Outlook, and Power Point f. Computer software programs for staffing, scheduling, and payroll. 2. 3. Demonstrates ability and willingness to learn new software applications and programs as technology changes or updated. Performs unit-based staff scheduler function, observing memoranda of understanding for all employee classifications assigned. 4. 5. Demonstrates current knowledge of unit care activities as it relates to staffing and scheduling.. Has delegated autonomy in development and projection of schedules but requires appropriate authorization(s) as established by Manager/Director. 6. Maintains accurate records related to schedules, employee files and other documents required to support the regulatory and compliant operation of the unit. 7. 8. Releases information as required while maintaining confidentiality of records.

Assists with meetings as assigned:

scheduling, publishing of meeting, and/or minute taking. Processes and distributes minutes in a timely manner.9.Prepares reports and presentations for leadership review as assigned.

Planning & Coordinating Key Components:

delegates, decision making, problem solving, management of resources 1. Formulates a plan in collaboration with the Manager/Director that ensures that direct and indirect services are provided for the unit. 2. 3. 4. . Adjusts time to accommodate needs of department. Collaborates with Manager/Director/designee regarding departmental equipment and staffing needs. Assists to order department supplies or equipment as needed

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Job Description:

Page 3 Business Assistant Essential Job Responsibilities Planning & 5. Assists with department's staffing schedule on daily basis, Coordinating, Cont. coordinating adjustments with nurse staffing office personnel. 6. Supports and acts as unit representative to Payroll to facilitate initial information entry and assist with or coordinate problem resolution for individual payroll corrections. 7. Coordinates unit leadership's calendar for appointments, interviews and ad hoc meetings as requested. May independently initiate calendar events within the unit only. Schedules other meetings as directed. 8. 1. Orders nonclinical departmental supplies as requested. . Professionalism Demonstrates an awareness and sensitivity to patients' rights and patient confidentiality. Keeps confidential all information acquired through job activities.

Key Components:

dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality 2. 3. 4. 5. Demonstrates effective communication skills using interest- based communications and following chain of command. Demonstrates professional responsibility by following Hospital, Divisional, and unit-based policies and procedures. Demonstrates integrity and fosters teamwork among colleagues. Provides quality customer service and responds appropriately to customer complaints and compliments. Customers may be defined as physicians, healthcare givers, hospital departments, patients, visitors and /or vendors. Improving the

Organization Key Components:

performance improvement, quality initiatives 1. Participates in interdisciplinary performance improvement activities as requested.

Self-Development Key Components:

maintain license/certification, 1. 2. Demonstrates an awareness of self-responsibility and accountability for improving own level of performance. Seeks to improve performance by participating in self- development activities, in-services and continuing education that is appropriate to the area of clinical responsibility. education and training

Regulatory Compliance Key Components:

JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies 1. Demonstrates awareness of, and compliance with, regulatory and licensing standards as it relates to the job classification (i.e., The Joint Commission, Title 22, OSHA, HIPAA, CMS, CDPH, CA Privacy law and other service-specific regulations). 2.

Prepared by:

Nursing Management Team Date:

10/12

Date:

Approved by:

Title:

VP, CNO Personnel Office Review:

Date:

Revised Date:

10/4/01; 3/02; 9/03; 1/05; 11/07; 5/10; 10/12; Reviewed 10/17; Revised 9/25

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Physical Requirements Job Title:

Business Assistant Job #: 10G 1. Physical Activities - General description. Show average time (0 - 8 hours) per workday. a.

Sitting:

None/minimal (0-1) None/minimal (0-1) None/minimal (0-1) None/minimal (0-1) None/minimal (0-1) Occasional (1-2) Occasional (1-2) Occasional (1-2) Occasional (1-2) Occasional (1-2) Frequent (3-4) Frequent (3-4) Frequent (3-4) Frequent (3-4) Frequent (3-4) Continuous (5+ Hrs) Continuous (5+ Hrs) Continuous (5+ Hrs) Continuous (5+ Hrs) Continuous (5+ Hrs) b.

Walking:

c.

Standing:

d.

Bending:

e. Squat, kneel, crawl: 2. Weight lifted / force exerted. Show average time (0 - 8 hours) per workday: a. 0 -25 lbs. (light): b. 26 - 50 lbs. (med): c. 51 + lbs. (heavy): None/minimal (0-1) None/minimal (0-1) None/minimal (0-1) Occasional (1-2) Occasional (1-2) Occasional (1-2) Frequent (3-4) Frequent (3-4) Frequent (3-4) Continuous (5+ Hrs) Continuous (5+ Hrs) Continuous (5+ Hrs) d.

Describe type of activity:

e.

Details of heaviest item/activity:

3. Repetitive use of hands. Show average (0 - 8 hours) / workday: Pushing/Pulling Reaching above shoulder level Lifting Carrying. a.

Both hands:

b.

Dominant only:

c.

Dexterity:

None/minimal (0-1) None/minimal (0-1) Simple grasping Occasional (1-2) Occasional (1-2) Power grasping Frequent (3-4) Frequent (3-4) Fine manipulation. Continuous (5+ Hrs) Continuous (5+ Hrs)) Describe any special activity: 4. Repetitive use of feet (other than walking/standing), i.e. foot control. Show average time (0 - 8 hours) workday: a. Right Left Both None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs) Describe any special activity: 5.

Vision requirements:

Basic Vision Requirements; including Close Vision (clear vision at 20 inches or less) and Distance Vision (clear at 20 feet or more).

Specific Vision Requirements:

a. b. c. Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point) Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships) Describe any special vision requirement: 6.

Hearing requirements:

Basic Hearing Requirements; including ability to hear alarms and pages, ability to hear communications, requests or instructions from patients, staff or public.

Describe any special hearing requirement:

7. Work Environment - This job requires exposure to the following environmental conditions: a. b. c. d. Blood or body fluids Wet, humid conditions (non-weather) f. Work near moving mechanical parts Fumes or airborne particles e. Toxic or caustic chemicals i. Electrical shock risk. Risk of radiation Vibration Outdoor weather conditions j. Extreme cold (non-weather) k. Extreme heat (non-weather) g. h. i. Noise level for work environment is: Very Quiet Quiet Moderate Loud Very Loud 8. Other (if applicable):

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