Front Office Assistant

Front Office Assistant#26-20282 $13.47 - $16.91/hour Irvine, CA Onsite Job Description Day Shift Our Client, a Healthcare company, is looking for a Front Office Assistant for their Irvine, CA location.

Responsibilities:

Ensure Pre-Arrival patient process is complete. Assist new patients with Patient Information Forms. Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR. Maintain knowledge of insurance requirements including patient financial obligations. Demonstrate proficiency in computer management systems. Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues. Ensure patient areas are safe, clear, and free from hazards. Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed. Receive, file, sort, and distribute all incoming and outgoing materials appropriately. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability. "Other duties as assigned".

Requirements:

One (1) year minimum of Customer Service in any field preferred. Prior medical office experience preferred. High School graduate or equivalent required. Medical Terminology Certificate preferred. Current BLS for Healthcare Provider. Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position. Must excel in communication (written & verbal), customer service and can work independently or as part of a team. Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though. Can problem solve to logical conclusion, demonstrate initiative and is responsible. Greet, connect, and be an extraordinary host for each patient at arrival and departure/check-out at facility. Follow company policies, procedures, and directives. Interact in a positive and constructive manner. Prioritize and multitask.