Service Coordinator

We are looking for a Service Coordinator to support daily dispatch and service operations for a busy team in Livermore, California. This contract position offers a path to a permanent role and is ideal for someone who can keep schedules organized, communicate clearly with customers and technicians, and stay composed while balancing changing priorities. The role serves as a central point of coordination across the office and field, helping ensure service calls are handled efficiently and records remain accurate. Success in this position requires strong follow-through, a collaborative mindset, and comfort working with service software and administrative processes.

Service Coordinator Responsibilities:

• Organize and adjust technician schedules for routine service visits, preventive maintenance, and urgent callouts to keep response times on track.
• Act as the primary communication link between office staff, field technicians, and customers, ensuring updates are shared clearly and professionally.
• Support the rollout and day-to-day use of updated service software by assisting with setup, data input, testing, and basic user guidance.
• Communicate with customers regarding new requests, appointment timing, service updates, and follow-up needs after work is completed.
• Open, revise, and finalize work orders in the service management system with a high level of accuracy and attention to detail.
• Prepare technicians with the job information, supporting documents, and parts-related details needed for efficient service completion.
• Monitor parts requests and help coordinate supply ordering and organization to avoid delays in scheduled work.
• Maintain complete service documentation, including job notes, equipment records, and status updates for reporting and historical reference.
• Partner with accounting and internal team members to support accurate billing, smoother workflows, and stronger overall service performance.

If you are interested in this Service Coordinator position, please submit your resume today.