Wholesale Department Administrative Assistant / Accounts Receivable Support

Job Type:

Full-Time Schedule:

Monday-Thursday:

7:45 AM - 4:30

PM Friday:

7:45 AM - 3:30

PM Job Description:

Rolling Shield is looking for a motivated, organized, and bilingual team member to join our Wholesale Department. This position will support our team with accounts receivable collections, customer service, administrative tasks, and general sales support. We are looking for someone with a positive, friendly, and professional personality who is not afraid to speak on the phone, follow up with customers, and handle conversations with confidence. This role involves communicating with customers regarding both old and current balances, so the ideal candidate must be comfortable discussing payments, following up consistently, and remaining professional even when dealing with difficult customers. This person will also assist with the customer service side of the business, including answering phone calls, taking messages, sending emails, providing job updates, sending tracking information, and helping with administrative overflow from our main sales support team. Once comfortable with our products and processes, this person may also assist with quote overload and general wholesale support.

Responsibilities:

Follow up with customers regarding past-due balances and current accounts receivable Make collection calls in a professional and confident manner Communicate with customers by phone and email regarding payments, order updates, and general questions Answer incoming calls and take detailed messages when needed Send job status updates and tracking information to customers Assist the Wholesale Department with administrative tasks Support the sales team with overflow work as needed Help with quote requests once trained and comfortable with our products Maintain organized records of customer communication and follow-ups Use Microsoft Outlook and other computer programs daily Provide excellent customer service with a positive attitude

Requirements:

Must be bilingual in English and Spanish (Proficient-Native Level for English and Spanish) Must be comfortable speaking on the phone throughout the day Must be professional, polite, and able to handle difficult customer conversations Must be punctual, reliable, and organized Must have a friendly, upbeat, and team-oriented personality Must have experience using Microsoft Outlook and email communication Must be comfortable working with computers and learning new programs Strong follow-up skills and attention to detail are required Customer service, administrative, sales support, or accounts receivable experience preferred

Ideal Candidate:

The ideal candidate is someone who is dependable, organized, and has a positive attitude. We are looking for someone who enjoys helping customers, communicates clearly, and can stay calm and professional under pressure. This is a fast-paced department, so we need someone who is willing to learn, take initiative, and support the team wherever needed.

Benefits:

Full-time schedule Stable office position Opportunity to learn about wholesale sales, customer service, and accounts receivable Supportive team environment How to

Apply:

Please submit your resume for consideration. We are looking for someone who is ready to work, punctual, organized, and eager to be part of a growing team

Pay:

From $17.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

In person