Administrative Assistant

Benefits:

401(k) Competitive salary Dental insurance Health insurance About Home Works Now Home Works Now is a rapidly growing electrical, propane, plumbing, and generator company serving Southwest Florida. We specialize in Generac standby generator installations, maintenance, and service. We are seeking an organized, customer-focused Administrative Assistant / Generator Service Coordinator to help support our operations team and deliver exceptional service to our customers. Administrative Assistant / Generator Service Coordinator Position Summary The Administrative Assistant / Generator Service Coordinator plays a critical role in supporting daily operations by answering phones, assisting customers, coordinating permits and HOA approvals, scheduling generator installations and service appointments, and maintaining accurate project documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Customer Service & Communication Answer incoming phone calls and respond to customer inquiries professionally and courteously Schedule appointments for generator maintenance, repairs, estimates, and installations Communicate with customers regarding appointment confirmations, permit status updates, and project timelines Handle customer concerns and route technical issues to the appropriate department Permitting & Project Coordination Prepare and submit electrical, gas, plumbing, and generator permit applications Coordinate inspections with local municipalities and building departments Track permit approvals and inspection schedules Assist with obtaining and processing HOA architectural review applications and approvals Maintain organized project files and permit records Scheduling & Dispatch Schedule generator service technicians and installation crews Coordinate calendars and optimize technician routes Monitor upcoming maintenance agreements and schedule recurring services Assist with emergency and storm-related scheduling when necessary Administrative Support Create and maintain customer records in company software Process documents, contracts, and work orders Assist with invoicing and project closeout paperwork Scan, file, and organize company records Support management with special projects and reporting as needed Qualifications Required Strong organizational and multitasking skills Excellent verbal and written communication abilities Proficiency with Microsoft Office (Word, Excel, Outlook) Professional phone etiquette and customer service skills Ability to work independently and as part of a team Attention to detail and accuracy Preferred Experience in construction, electrical, plumbing, generator, or home services industries Knowledge of permitting processes and HOA approvals Experience with scheduling software, CRM systems, or service management platforms Familiarity with Generac products and services Prior dispatching or project coordination experience Compensation & Benefits Competitive pay based on experience Paid holidays Paid vacation Opportunities for growth and advancement Training provided Supportive team environment Long-term career opportunities with a growing company Ideal Candidate We are looking for someone who: Enjoys helping customers Thrives in a fast-paced environment Is highly organized and detail-oriented Can manage multiple projects simultaneously Communicates professionally with customers, inspectors, HOA representatives, and team members Takes pride in keeping projects moving efficiently from start to finish Schedule Monday through Friday Full-Time Occasional overtime during hurricane season or peak demand periods Join Home Works Now and become an important part of a team that helps protect Southwest Florida homeowners with reliable backup power solutions.