Administrative Assistant (OJT)

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THIS IS AN

(OJT)

J/O PLEASE DO NOT REFER.

Job Duties:

Provide administrative support to management and staff to ensure daily operations run smoothly Answer phones, respond to emails, and greet clients in a professional and friendly manner Schedule appointments, manage calendars, and coordinate pet service bookings Maintain accurate client and pet records, including service histories and documentation Prepare and file invoices, receipts, and basic reports Process payments and assist with billing inquiries Handle customer inquiries, follow-ups, and service confirmations Maintain office organization and manage administrative files Monitor inventory and order office and pet-related supplies as needed Assist with onboarding paperwork and training coordination for new employees Support marketing efforts such as appointment reminders, email communications, and customer outreach Ensure compliance with company policies, safety procedures, and pet care regulations Handle customer concerns and escalate issues when necessary Maintain confidentiality of client, employee, and business information