Administrative Assistant

Position:

Administrative Assistant Pay range: $18.00 - $24.00 Reports to:

Vice President Summary:

As a key member of our team, you'll be the voice and face of our practice ! You will drive our daily operations by managing high-energy communications, seamlessly coordinating patient referrals in our EMR, and welcoming new patients through our pre-registration process. Working side-by-side with our physicians, you'll also provide vital front-desk support at our West Des Moines and Ankeny locations - ensuring every patient enjoys a smooth, professional check-in from the moment they walk through the door.

Professional Contributions:

Act as the vital link between our patients and care team by managing high-energy communications across phone, text, and email. Work side-by-side with clinical providers to handle essential correspondence and ensure smooth, professional communication with patients and partners. Maintain the integrity of our digital office by expertly digitizing records into the EMR, ensuring every patient's history is audit-ready and accurate. Take the lead in resolving patient billing inquiries, collaborating with our billing partners to provide clarity and peace of mind for our families. Guide new patients through their first steps with us, managing referrals and pre-registration to ensure a seamless entry into our care. Optimize the daily flow of the clinic by monitoring and reviewing patient schedules to minimize wait times and maximize provider efficiency. Ensure the fiscal health of the practice by accurately managing demographics, insurance verification, and co-payment collection with professional precision. Support the complete patient journey by providing vital aftercare information and performing high-level administrative functions as needed. What you'll bring to the

Team:

Balancing priorities and keeping the office flow seamless. Whether in person, over the phone, or via email, you provide clear, professional, and friendly interactions. You're comfortable and professional when discussing patient payments and co-pays. You don't just handle change—you embrace it! We're constantly evolving to be the best, and we want someone eager to learn and grow with us. You take ownership of your tasks while remaining a collaborative, supportive team player who values direction and feedback.

Education and Experience:

High School diploma or equivalent required. Minimum of 2 years of office experience, preferably in a healthcare environment. Proficiency in Microsoft Word, Excel and Outlook, Teams and ability to quickly learn new software systems, such as EMR systems. Why you'll love working here: We believe in taking care of the people who take care of our patients. Our "Total Rewards" package is designed for your long-term success and well-being:

Ultimate Work/Life Balance:

Enjoy a 4-day work week (Monday-Friday, 7:00 am - 5:00 pm) so you can recharge and have more time for what matters to you.

Competitive Pay:

Earn between $18.00 - $24.00 per hour , based on your experience and expertise.

Comprehensive Health & Wealth:

Full medical, dental, and life insurance, plus short-term and long-term disability for your peace of mind.

Future-Focused:

We invest in you with a 401K plan and educational reimbursement for your continued growth. Perks for

Your Lifestyle:

PTO & Paid Holidays (including your Birthday off as a paid holiday!). Complimentary Gym Membership to keep you feeling your best.

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Professional development assistance Vision insurance

Work Location:

In person