Service Coordinator

Martin Bros Service Department is looking for a Service Coordinator to join their team. In this role, you'll be the go-to connection between our field service teams and the service shop. The Service Coordinator supports both field service operations and service shop activities by ensuring efficient scheduling, equipment readiness, and inventory accuracy. This role serves as a key liaison between service technicians, installers, the service shop, warehouse, and customers, balancing administrative coordination with hands-on operational oversight. Key Responsibilities Service Coordination and Dispatch Route and dispatch service technicians efficiently to meet customer needs. Review and adjust daily and future service routes to maximize efficiency and minimize travel time. Monitor technician calendars, availability, and route activation/deactivation. Dispatch emergency service calls as needed. Communicate service requests, updates, and route changes to technicians. Answer service phone lines and respond to service request emails. Service Administration Create, track, and maintain service requests and work orders in the service system. Create and manage equipment assets, barcodes, leases, and maintenance programs. Process service and parts billings, transfers, and asset updates. Receive equipment and parts into the system and perform inventory transfers as needed. Support parts replenishment and staging for technicians and installations Shop & Equipment Operations Support service shop workflow and inside service technicians. Support preparation, refurbishment, repair, and staging of equipment for installs and exchanges. Work with the team to ensure refurbished equipment meets "like new" standards. Maintain proper inventory levels of parts, dispensers, and equipment. Assist with equipment loading, unloading, and transfers between departments. Monitor incoming equipment and alert management to delays affecting installations. Warehouse & Inventory Support Receive, scan, and distribute incoming shipments (dock, FedEx, UPS) Coordinate equipment movement between service shop, warehouse, and other departments. Help maintain a clean, organized, and safe shop and warehouse environment Verify serial numbers, manage scrap equipment, and ensure accurate documentation. Schedule and Hours This position will work 7:00 am - 4:00 pm Monday - Friday