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Workplace Experience Ambassador 3
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Aston Carter
Boise, ID (In Person)
$55,120 Salary, Full-Time
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Job Description
Job Title:
Workplace Experience Ambassador 3 Job Description The Workplace Experience Ambassador 3 (General Office Support Specialist) provides comprehensive administrative and operational support across shipping and receiving, conference and meeting services, and general office functions. This client-facing role works across a multi-building campus in Boise, Idaho, and focuses on delivering a seamless workplace experience through exceptional customer service, attention to detail, and reliable day-to-day support. The position operates on a Monday through Friday day shift schedule and is a contract role through the end of the year, with potential extension. Responsibilities Provide administrative and operational support for shipping and receiving, conference services, and general office functions across multiple campus buildings. Prepare and distribute accurate receiving documentation for incoming shipments. Process outgoing shipments, ensuring proper handling, packaging, labeling, and documentation in accordance with shipping procedures. Maintain clean, safe, and organized shipping and receiving work areas, and operate equipment safely and responsibly. Set up, reset, and maintain meeting and event spaces, including arranging tables, chairs, whiteboards, and other room furnishings. Ensure all meeting and conference rooms are clean, stocked, and fully ready at least one hour prior to scheduled use. Respond promptly and professionally to meeting and event setup requests, providing high-quality customer service to internal and external stakeholders. Monitor meeting room and office inventory, and recommend repair or replacement of furniture, equipment, and supplies as needed. Coordinate with audiovisual, catering, security, janitorial, and facilities teams to support meetings, events, and day-to-day operations. Conduct basic visual checks of room technology and equipment, and promptly report issues or malfunctions through appropriate channels. Serve as a welcoming point of contact for employees, visitors, and vendors, providing a professional and friendly front-of-house experience. Manage reception duties, including greeting guests, issuing directions, and responding to phone and email inquiries in a timely manner. Handle incoming and outgoing packages, including shipment labeling and coordination with shipping carriers. Maintain organized, well-stocked office spaces by monitoring and replenishing office supplies and shared resources. Escalate building service issues related to janitorial services, mailroom operations, copiers, and other facility concerns using work order systems. Provide general administrative and directional support to employees and visitors, including basic office administration and front desk assistance. Support workplace initiatives and programs designed to enhance the overall workplace experience and maintain professional service standards. Adhere to safety procedures and guidelines to ensure zero safety incidents related to material handling. Meet key performance indicators, including timely processing of shipments and deliveries, readiness of meeting rooms, and high customer satisfaction ratings. Essential Skills High school diploma or equivalent. Strong customer service skills with the ability to interact professionally with employees, visitors, and vendors. Clear and effective verbal and written communication skills. Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel. Computer literacy and comfort working with office technology and systems. Strong attention to detail and organizational skills to manage multiple tasks and priorities. Ability to work independently with minimal supervision while maintaining high service standards. Knowledge of shipping procedures and documentation for incoming and outgoing shipments. Experience with meeting and event setup, including room configuration and reset. Familiarity with work order systems such as Corrigo or similar platforms for reporting and tracking facility-related issues. Ability to lift up to 25 pounds, with assistance provided for heavier items. Ability to stand and walk for prolonged periods as part of daily responsibilities. Manual dexterity for handling packages, equipment, and office supplies. Ability to visually inspect shipments, meeting rooms, and office conditions to ensure quality and readiness. Additional Skills & Qualifications Experience in office administration, front desk operations, or administrative support roles. Demonstrated experience in a client-facing or hospitality-focused environment. Experience working within a campus environment or across multiple buildings. Ability to collaborate effectively with cross-functional teams such as AV, catering, security, janitorial, and facilities. Strong problem-solving skills with the ability to escalate issues appropriately and follow through to resolution. Comfort working in a contract role with potential for extension based on performance and business needs. Work Environment The role is based in an office campus environment in Boise, Idaho, with responsibilities spanning three buildings that include both general office spaces and shipping/receiving dock access. The position follows a Monday through Friday day shift schedule, with some flexibility required to support meetings, events, and deliveries as needed. The work involves frequent interaction with employees, vendors, and visitors in a professional, client-facing setting. The environment requires prolonged standing and walking, regular lifting of up to 25 pounds (with assistance provided for heavier items), and manual handling of packages, equipment, and office supplies. The role uses standard office technology, Microsoft Office applications, and work order systems such as Corrigo or similar tools to manage facility and service requests. The workplace emphasizes safety, professionalism, and a high level of customer service, with clear performance expectations around timely shipment processing, meeting room readiness, and customer satisfaction. Job Type & Location This is a Contract position based out of Boise, ID. Pay and Benefits The pay range for this position is $26.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boise,ID.