Member Services Rep

Description We are looking for a Member Services Rep to join an insurance team in a contract-to-permanent position. This opportunity is ideal for someone who thrives in a high-volume environment, stays composed when priorities shift, and takes pride in producing accurate work at a strong pace. The person in this role will support member service operations through careful data handling, responsive communication, and dependable administrative support. This is an ON-SITE opportunity working Monday-Friday 8:00am-4:00pm Monday-Friday.

Responsibilities:

• Enter and update member information efficiently while maintaining a high level of accuracy in a fast-moving work setting.
• Respond professionally to changing priorities and frequent interruptions without losing focus on service quality or task completion.
• Support member service activities by handling routine administrative work such as filing, copying, and document organization.
• Use email and standard office applications to communicate clearly and manage daily workflow.
• Review information carefully to help reduce errors and ensure records are complete and current.
• Assist with customer service inquiries by providing timely, courteous, and detail-oriented support.
• Maintain productivity standards while balancing speed with careful attention to detail. Requirements
• Previous customer service experience in an office or support environment.
• Strong data entry ability with typing speed in the range of 6,000 to 8,000 alpha keystrokes per hour.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Basic office administration skills, including filing, copying, and email use.
• Ability to work effectively in a fast-paced setting with frequent disruptions.
• Proven attention to detail with a consistent focus on accuracy.
• Strong organizational skills and the ability to manage multiple tasks throughout the day.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .