Urology Clinic Office Assistant

The Office Assistant possesses knowledge in the scheduling and registration of provider appointments, can coordinate all appointments to work in conjunction with the provider's schedules, and demonstrates exemplary telephone etiquette and customer service skills while performing all patient reception duties. The Office Assistant documents as required by department, maintain established departmental policies and procedures, safety, environmental and infection prevention standards, and gives courteous care with respect to patient rights and privacy. This position will float to all hospital-owned clinics as needed. Perform other duties as requested or assigned.

QUALIFICATIONS EDUCATION / EXPERIENCE

High School Diploma or General Equivalency Degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of word processing, Internet, contact management systems, and spreadsheet software.