Clerk IV Advising, Career and Transfer

Clerk IV Advising, Career and Transfer Category:

Clerical/Office Support

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Department:

Advising , Career, & Transfer (ACT)

Locations:

Gardner, MA

Posted:

Jan 5, 2026

Type:

AFSCME Position 

ID:

196082

About Mount Wachusett Community College:

Mount Wachusett Community College (MWCC) is a highly regarded educational institution located in Gardner, Massachusetts and accredited by the New England Commission of Higher Education (NECHE). Established in 1963, MWCC serves the educational needs of the communities of North Central Massachusetts with innovative undergraduate education, early college programs, workforce development, personal enrichment, and community service. With a strong emphasis on academic excellence, MWCC provides a supportive environment for individuals to pursue their educational goals, enhance professional skills, and seek personal growth. As a beacon of opportunity, Mount Wachusett Community College empowers individuals from all walks of life, fostering their development and transformation. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

http:

//mwcc.edu/about-mwcc/ Mount Wachusett Community College embraces diversity, equity, and inclusion as core values and makes it our mission to proactively focus on improving racial equity in our college community. We value equity-minded individuals with commitment to serve student learners from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we strongly encourage applicants who share our commitment and who understand the benefits of culturally relevant practices needed in an educational environment.

Job Description:

General Statement of Duties:

The Clerk IV will provide essential administrative support for the Advising, Career & Transfer and SUCCESS Scholar Teams and supportive administrative support for the THRIVE Center. The Clerk IV will assist students, faculty, and staff with essential advising administration functions as instructed by supervisor; prepare documents related to student advising and registration; answer telephones; send emails; triage student, faculty and staff correspondence and inquires, operate standard office equipment and technology (such as Microsoft Office products); and perform related work as assigned.

Responsibilities:

Provides routine information concerning departmental and college services according to established procedures via telephone, email, mail, and in person; Answers inquiries relative to laws, rules, regulations, policies, procedures, and processes regarding departmental and college services; Greets students, staff, faculty and other community members and assists them with connecting with the appropriate staff member or office; Receives, records, files, and retrieves materials according to established procedures; Prepares standardized forms according to detailed procedures; Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the department; Operates standard office machines and equipment requiring brief orientation for use; Performs typing functions such as typing forms, letters, memoranda, routine correspondence, envelopes, labels, index cards, etc.; Maintains records according to established procedures in order to ensure accurate and complete information; Makes calculations according to prescribed formulae for the purpose of processing documents such as invoices, etc.; Files material such as correspondence, reports, applications, etc. in accordance with a prescribed classification system; Schedules or arranges for conferences, meetings, interviews, appointments, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals; Prepares requisitions according to standard procedures in order to replenish supplies; Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, departmental or college decisions, cancellations, appointment and visitor arrivals, etc.; Conducts on-the-job training of assigned employees concerning routine clerical procedures, agency policies; Compiles statistical information to be included in reports of agency activities; Compose correspondence for routine letters such as requests for information, confirmation of meetings, etc.; Proofreads and reviews departmental and/or college materials for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness; Reviews forms, lists, documents, correspondence and/or applications for accuracy and completeness; Processes Change of Program paperwork, corresponds with stakeholders; Performs data entry into Student Information Systems, such as Banner; Monitors Mount 101 correspondences, makes appointments, updates and communicates with advisors; Assists with organizing and updates to student technology platforms; Assists with logistics and communication for ACT, SUCCESS and THRIVE programming; Contributes to an environment of student support and success that is holistic, diverse, equitable and inclusive and promotes a sense of belonging. For complete union specifications please click 

HERE Requirements:

Minimum Qualifications:

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
• IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.
• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Required Knowledge, Skills, and Abilities:

1. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action. 2. Ability to communicate effectively in written expression. 3. Ability to exercise sound judgment.

Desired Qualifications:

Experience working in a college or educational setting Bilingual Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary:

$49,261.16-$66,732.64 An appointment made from outside the bargaining unit will be at step one unless the collective bargaining agreement dictates otherwise.

Grade:

13

Employee Status:

Full Time

Benefits:

Yes Hours per

Week:

37.5 8:00 AM-4:00 PM Monday- Friday

Number of Weeks:

52 Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.