Office Staff - Hi Rock

The Office Worker assists the Camper Services Director in the seasonal administrative duties of YMCA Camp Hi-Rock. Since office staff are commonly the first people to communicate with visitors, new staff members, campers, or parents, the Office Worker must maintain a professional and positive attitude about the general operation of camp. The Office Worker maintains a supportive, positive atmosphere that welcomes and respects all individuals while promoting and maintaining safe conditions in accordance with YMCA policies and procedures. This results in a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

Essential Functions:

Demonstrate values of caring, honesty, respect, and responsibility in all relationships (colleagues, members, volunteers, vendors, and guests) Enter and maintain branch-specific data (memberships, program registrations, etc.) Assist the Camper Services Director with producing and distributing documents Serve as the first point of contact for visitors and parents with professional, supportive customer service Keep the office and surrounding area clean and organized Answer phone calls and emails professionally, providing accurate and courteous information Work collaboratively with staff to ensure efficient, accurate, and member-focused administrative operations Attend assigned staff meetings and trainings Help prepare for and run branch events (including check-in and check-out) Report needed office equipment repairs or supply replacements to the Camper Services Director Collect staff timesheets and prepare them for verification Communicate member issues or concerns to the Camper Services Director Assist with camp store operations as needed Ensure office shifts are properly covered in coordination with the team Perform other duties as assigned High school diploma or equivalent required Highly organized with the ability to manage multiple tasks Strong communication skills and attention to detail Proficient in Microsoft Windows, Internet Explorer, Word, Excel, and other Microsoft Office programs Able to learn and adapt to various administrative systems and procedures (including Campsite platform) Maintains composure and professionalism under pressure or when challenged Observant, safety-conscious, and able to respond quickly and calmly in emergencies Completion of new employee training and department onboarding required We are seeking a highly organized and detail-oriented Office Staff member to support daily administrative operations and provide exceptional customer service to campers, families, and staff. This role serves as the first point of contact for visitors, manages data entry and office systems, and assists with event coordination and general office functions. The ideal candidate is a strong communicator who can multitask, stay calm under pressure, and contribute to a positive, team-oriented camp environment. Apply today to join our team and help create a welcoming, organized, and positive camp experience for all!