Central Scheduling Assistant

Ophthalmic Consultants of Boston (OCB) is a nationally recognized leader in eye care—and a place where careers truly take shape. Over the years, we've trained and mentored hundreds of motivated, curious individuals, helping them grow into experts in the field of ophthalmology. Many of our team members have built long, successful careers within OCB and beyond. If you're looking for a supportive environment where you can learn, grow, and make a meaningful impact, we'd love to meet you. Could this be the next step in your career? We are currently hiring Central Scheduling Assistants to join our team.

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM About the Role As a Central Scheduling Assistant, you'll play an important role in keeping our patient scheduling operations running smoothly and efficiently. You'll support both patients and team members by ensuring appointments are accurate, communication is timely, and workflows stay organized. This is a great opportunity for someone who enjoys a mix of administrative work, patient interaction, and teamwork in a fast-paced healthcare setting. What You'll Do Administrative Support Process incoming faxes and manage outgoing mail Maintain organized electronic and paper filing systems Update patient demographic information in scheduling systems Patient Communication Make outbound calls to confirm and remind patients of appointments Assist with rescheduling when needed Respond to online appointment requests Support inbound calls during high-volume times (Mondays, Tuesdays, and post-holidays) Records & Confidentiality Protect patient privacy by following HIPAA and internal policies Ensure accurate handling of medical records Team Collaboration Partner with Central Scheduling and Contact Center teams to create a seamless patient experience Help train and support new and existing team members Assist with additional tasks as needed What You Bring Education & Experience High school diploma or GED required Basic computer skills preferred (Microsoft Office, scheduling systems, or EHR experience a plus) Skills & Strengths Clear and professional communication skills Strong attention to detail and organization Ability to multitask in a fast-paced environment Comfortable working both independently and as part of a team Commitment to professionalism and confidentiality What We Offer Health & Dental Insurance (eligible on your first day!) Paid Time Off & Paid Holidays Health & Dependent Care Reimbursement Accounts 401(k) with Company Contribution Company-paid Life and Long-Term Disability Insurance Employee Discounts Ready to learn more? Visit us at www.eyeboston.com to explore everything OCB has to offer. Ophthalmic Consultants of Boston is proud to be an Equal Opportunity Employer. If you want, I can also tighten this into a LinkedIn-optimized version or make it more high-energy/short-form for job boards. fFupMILshH