Clerk IV- Academic Advising Office

Clerk IV- Academic Advising Office Category:

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Academic Affairs Locations:

Worcester, MA Posted:

Jun 2, 2026

Closes:

Jun 21, 2026 - 11:59

PM EDT Type:

Full-time Salary Type:

Annually Salary Range:

$50,246.56 - $50,246.56

Position ID:

201060

Share About Quinsigamond Community College:

Quinsigamond Community College (QCC) is a premier learning community recognized for teaching and learning excellence, relevant and responsive programming, student success, and community outreach and impact. The College serves over 9,500 full- and part-time, day and evening students each year. It offers 112 associate degrees and certificates in Business, Hospitality Management, Engineering, Information Technology, Education, Healthcare, Human Services, Criminal Justice, Liberal Arts, Mathematics, Biotechnology, Automotive Technology, and General Studies. The College also offers a wide variety of non-credit courses, workshops, and corporate trainings through its Center for Workforce Development and Continuing Education as well as adult basic education and English for Speakers of Other Languages (ESOL) classes through its Adult Community Learning Center. A number of courses are offered online, remote and blended to meet the needs of our diverse students. The College is accredited by the New England Commission of Higher Education, Inc. (NECHE), an indication that the institution has been stringently evaluated and found to meet high standards. QCC is the gateway to advanced educational and employment opportunities in Central Massachusetts. It is a public, student-centered institution of higher learning whose mission is to provide accessible, affordable, and high-quality education and training programs and services that are relevant and responsive to diverse regional and student needs. The College helps move students towards family-sustaining employment and rewarding career opportunities.

Job Description:

General Statement Provides direction and supervision of all work functions and staff related to the front desk operations of the Advising Office. Implements, evaluates, and updates the Front Desk Operations/Improvement manuals. Performs secretarial duties of considerable complexities in a fast-paced, customer service-oriented work setting. This position requires a high degree of decision-making, leadership, and thorough knowledge of advising and other college functions. Supervision Received Reports to Executive Director of Advising, Testing, Career, and Transfer Services Supervision Exercised All part-time and full-time clerical staff. Duties and Responsibilities Implement all aspects of Front Desk operations for the Advising Office and continuously assess processes, procedures, and information and revise accordingly. Ensure and role model a high quality of customer service delivery, including the dissemination of accurate information to all parties, including students, staff, and community members. Provide information to the public via telephone, e-mail, or in person where knowledge of procedures, policies, rules, and campus-wide office functions are essential. Responsible for answering advising calls and ensuring that all advising voicemails are responded to in a timely manner. Provide leadership, direction, and training to all front desk staff to ensure a smooth operation of all front desk tasks. Ensure that all clerical support staff are well informed of and carry out the objectives and policies of the Advising Office. Support and participate in the selection, training, evaluation, and orientation of clerical support staff. Establish and maintain close working relationships with all departments of the college. Allocate work assignments for clerical support staff. Responsible for attendance reporting for assigned 03 employees. Manage electronic appointment calendars, ensuring they are accurate and up to date. Respond to advising emails, phone calls and inquiries pertaining to making, cancelling or rescheduling appointments. Oversee functions and tasks associated with set up of events including room reservations, identification of required supplies, development of support staff coverage schedule, preparation of advising materials. Schedule, book and take minutes of advising staff meetings, Roadshows and professional development meetings. Assist in the creation of master part-time advisor schedules and office assignments. Assist with onboarding of new staff to office technology, organizational procedures and QCC acclimation. Assist Executive Director in tracking appointment and office traffic data Participate in various committees as needed related to communications and front-line information. Assist with functions associated with student staff working within the Advising Office Exercise sound independent judgment and coordinate staff in absence of immediate supervisor or in response to emergency situations. Actively support the teaching and learning process; practice honesty and integrity in and out of the classroom; strive to create and support a student-centered environment while fostering academic innovation and excellence. Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration. Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. Provide flexible, responsive and high-quality service to all, be they students, community, or staff, and continuously assess processes and procedures and revise accordingly. Performs other duties as assigned.

Requirements:

Minimum Qualifications .Applicants must have at least (A) two years of full time experience or equivalent part time experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

1.Applicants must have at least (A) two years of full time experience or equivalent part time experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of Massachusetts high school equivalency certificate may be substituted for maximum of eight months of the required experience.

• A diploma for completion of a one-year, or equivalent part-time program, in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience
• . A diploma for completion of a two-year, full-time, or equivalent part-time program in a recognized non-degree granting business or secretarial school above the high school level may be substituted for the required experience.
• 2.

Two years of general office experience is required. 3. High level of interpersonal and communication skills is required. 4.Commitment to providing excellent customer service. 5.Creative problem-solving abilities. 6. Customer orientation and ability to adapt/respond to diverse individuals. Preferred Qualifications Associates degree Previous experience in fast-paced a work setting that required delivering a high level of quality customer service. Previous experience in a dynamic, multi-tasking environment. Previous experience supervising office staff. Excellent verbal and written communication skills. Bilingual (Spanish or Vietnamese) Advanced knowledge of Microsoft Office suite and scheduling software Proven organizational and planning skills. Creative problem solving abilities

Additional Information:

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities. Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

Application Instructions:

Entry Level Bi-weekly salary $1,932.56 ($50,246.56 annually) pay grade 13; (An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Certified Police Officers are subject to higher starting compensation. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Hours Work schedule is Monday through Friday, 37.5 hours per week, within the hours of 8:00am and 4:00pm. Some morning, evening or weekend availability will be required Visit our Web Site at www.qcc.edu/human-resources for information about our positions. All applicants must apply online by submitting: Resume Cover Letter Names and contact information for three (3) professional references Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. Quinsigamond Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you don't have access to a computer, please visit Human Resources Office Monday- Friday from 8:30am-4:30pm. Quinsigamond Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office 508-854-2883 or humanresources@qcc.mass.edu .