Office Assistant (Utility Coordination & Ticketing)

Office Assistant (Utility Coordination & Ticketing) Fulton, MD 20759 From $20 an hour - Full-time From $20 an hour -

Full-time Job Overview:

Rodriguez Landscaping & Construction Inc. is seeking a detail-oriented, organized, and proactive Utility Ticket Office Administrator to support daily operations, with a strong focus on utility coordination, ticket management, and damage claim administration. This role is essential in ensuring all excavation and construction activities are properly documented, compliant, and scheduled while maintaining communication with utility agencies, crews, and customers. The ideal candidate will be responsible for managing and coordinating all utility locate tickets, tracking and following up on requests, assisting with project support tasks, and handling damage claim processes from initial reporting through resolution. Strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are critical to success in this position.

Key Responsibilities:

Submit and manage utility locate tickets (e.g., 811 tickets) for upcoming jobs Communicate with utility companies to coordinate markings and clearances Track ticket statuses and ensure all work is compliant before the project start Maintain accurate records of tickets, permits, and job documentation Answer incoming calls and assist customers, vendors, and field staff Support scheduling of jobs and coordination between office and field crews Assist with general administrative duties (emails, data entry, filing, etc.) Follow up on open tickets and resolve any delays or issues proactively

Qualifications:

Previous administrative or office experience required Experience with utility ticketing systems (811/One Call) preferred Strong communication and phone skills Highly organized with strong attention to detail Ability to multitask and manage deadlines in a fast-paced environment Proficient in Microsoft Office (Excel, Outlook, Word) Experience in construction, landscaping, or utilities is a plus

Skills & Attributes:

Problem-solver with a proactive mindset Ability to communicate clearly and efficiently (especially over the phone) Strong sense of urgency and accountability Team player with a positive attitude

Compensation & Benefits:

Competitive hourly pay (based on experience) Opportunities for growth within the company How to

Apply:

Please submit your resume to rodriguezlc.hiring@gmail.

com with the subject line:

Office Administrator Application - [Your Name]

Pay:

From $20.00 per hour Application Question(s): Can you read and understand utility maps?

Experience:

utility map reading: 1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person