Service Year Option - Office Secretary

Job Summary The Office Secretary supports daily operations of a medical office by managing patient communication, scheduling appointments, and maintaining accurate records. This role serves as a key point of contact for patients while ensuring administrative processes run smoothly and efficiently.

Minimum Qualifications Education:

High school diploma or equivalent required Maryland resident Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

Experience:

Medical office and computer experience preferred

Licensure/Certification:

None required

Skills & Abilities:

Strong communication and customer service skills Ability to manage confidential information Good grammar and written communication skills Organizational and multitasking abilities Basic computer proficiency Strong communication and customer service skills Ability to manage confidential information Good grammar and written communication skills Organizational and multitasking abilities Basic computer proficiency What You'll Do Answer patient calls and respond to inquiries, prioritizing urgent messages Schedule patient appointments accurately Verify insurance information and enter data into systems Address patient questions or refer to appropriate staff Communicate appointment updates, delays, or cancellations Maintain confidentiality of patient and business information Keep the office organized and assist with administrative tasks (mail, scanning, forms) What the Job is Really Like You are often the first point of contact for patients , both by phone and in person The role involves constant multitasking—phones, scheduling, and data entry You may need to manage frustrated or anxious patients professionally Accuracy is critical, especially with scheduling and insurance information The pace can vary but often includes busy periods with high call volume Strong organization and communication skills are essential Work Environment & Demands Office or clinical front desk setting Frequent computer use, phone communication, and patient interaction Requires sustained attention to detail and multitasking Primarily sedentary with occasional movement Minimal exposure to clinical risks (as noted in working conditions on page 2) What Success Looks Like Appointments are scheduled accurately and efficiently Patients feel informed, supported, and respected Administrative tasks are completed with high accuracy Communication is clear and professional You maintain organization and composure during busy periods Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.