Office Assistant

Join our team! Are you an organized, service-oriented professional who thrives in a fast-paced, people-centered environment? Bright Spot Counseling, specializing in anxiety, trauma, and providing medication management services, located in Farmington Hills, is seeking a Full-Time Office Assistant to support our clinicians, clients, and leadership team while helping create a welcoming, trauma‑informed experience for everyone who walks through our doors. About the

Practice:

Bright Spot Counseling is an inclusive practice committed to diversity, equity, and community impact. We value professionalism, compassion, collaboration, and high-quality care, for both clients and staff. If our mission aligns with your values and you meet the qualifications above, we'd love to hear from you!

The Job:

The Office Assistant is often the first point of contact for clients and plays a critical role in ensuring smooth daily operations, excellent client service, and strong internal communication. This role is ideal for someone who is detail-oriented, dependable, and genuinely enjoys helping others. Key Skills and Abilities for Day-One Success Professional, warm, and confident communication with clients in person, by phone, and via email Active listening skills with the ability to gather information, identify needs, and respond appropriately Ability to handle client questions or concerns calmly and escalate issues when needed Timely follow‑through (responding to messages and emails within established, required timeframes) Strong organizational skills with the ability to juggle multiple priorities at once Exceptional attention to detail when creating, updating, and auditing client records Consistent accuracy in scheduling, documentation, data entry, and inventory tracking Reliable follow‑through on tasks without needing close supervision Proficiency using scheduling systems, email, calendars, and shared digital files Comfort working in Electronic Health Records (EHR) or similar confidential systems Ability to create, manage, and organize electronic records securely Basic troubleshooting skills for common office technology and systems Proficiency using scheduling systems, email, calendars, and shared digital files Comfort working in Electronic Health Records (EHR) or similar confidential systems Ability to create, manage, and organize electronic records securely Basic troubleshooting skills for common office technology and systems Collaborative mindset and strong internal customer service skills Dependability, punctuality, and accountability Genuine interest in contributing to a positive, trauma‑informed workplace Alignment with Bright Spot Counseling's values around inclusion, respect, and quality care Minimum Qualifications (required): Applicants must meet all minimum qualifications to be considered: High school diploma or GED 3+ years of customer service experience 2+ years of administrative experience in a medical or mental health setting

Preferred Qualifications:

1 year of experience in an administrative support role Experience with medical or mental health billing Essential Job Duties (not a complete list): Serve as the primary contact for clients via phone, email, and in person; respond to messages within 24 hours Schedule clients, support intake processes, and assist with billing inquiries Maintain accurate client records and charts within our EHR system Support administrative onboarding and offboarding of employees Manage office supplies, key inventory, and coordinate office maintenance needs Communicate important updates from leadership to staff Support a collaborative, calm, and professional office environment Follow HIPAA, safety, and company policies consistently

Schedule & Pay Full-time:

25-35 hours per week Set schedule after onboarding (Monday-Friday business hours + occasional evening or Saturday shifts) Why Bright Spot Counseling? Benefits available, including healthcare options Training and professional growth opportunities Profit sharing eligibility after one year Team-focused culture with self-care events (yes—spa day included!)

Pay:

$22.00 - $28.00 per hour

Benefits:

Health insurance Paid time off Retirement plan Application Question(s): With so many open positions, why are you interested in working for Bright Spot Counseling? What specific skills or expertise do you bring that make you a strong candidate for the Office Assistant role at Bright Spot Counseling? If offered a position, are you willing to participate in a pre-employment criminal background check?

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Required) Medical administrative support: 2 years (Required) Ability to

Commute:

Farmington Hills, MI 48334 (Required)

Work Location:

In person