Front Office Coordinator

The Customer Service Coordinator is the primary point of contact for our customers, contractors, and vendors. This role is responsible for managing all front-office interactions—from initial inquiries regarding material pricing and availability to order support and visitor coordination. By bridging the gap between our guests and our operations team, this position ensures a professional experience and provides the essential administrative support needed to keep our daily operations running smoothly.

PRIMARY DUTIES AND RESPONSIBILITIES

Inside Sales Support Answer inbound phone calls and emails from customers regarding aggregate materials, pricing, availability, delivery options, and general service questions. Take detailed messages regarding material/project needs for Outside Sales or Manager. Assist customers with product selection based on project needs, application, and availability. Maintain customer records, pricing information, and sales activity logs. Support outside sales staff with administrative tasks and account follow-up. Help resolve customer issues related to orders, deliveries, billing questions, or service concerns. Communicate clearly with customers regarding lead times, material supply, trucking schedules, and changes in availability. Guest Experience / Front Office Coordination Greet all customers, vendors, drivers, and guests in a professional and welcoming manner. Manage the front desk, lobby, and general office presentation. Direct visitors and phone calls to the appropriate departments or personnel. Provide a high-quality first impression of the company through professional communication and responsiveness. Assist walk-in customers with order inquiries, tickets, payments, and general information. Coordinate office hospitality for guests, meetings, and customer visits as needed. Help maintain organized filing, office supplies, and general administrative support functions. Ensure that the sidewalk is cleared and salted during winter months, prioritizing visitor safety. Required Qualifications High school diploma or equivalent required. 2+ years of experience in customer service, administrative support, or front desk coordination preferred. Experience in construction materials, aggregates, trucking, manufacturing, logistics, or a related industry preferred but not required. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities at the same time. Professional demeanor with strong interpersonal skills. Proficient in Microsoft Office, especially Outlook, Word, and Excel. Ability to learn industry-specific dispatch and ticketing software. Dependable, punctual, and self-motivated. Comfortable working in an environment with frequent phone calls, interruptions, and changing priorities Preferred Qualifications (Can teach if individual has sales background) Familiarity with aggregate products, common material types, and trucking terminology. Experience with ERP, dispatch, or sales/order management systems.

Physical / Work

Environment Requirements Primarily office-based role. Must be able to sit, stand, walk, and use standard office equipment for extended periods. The Front Office Coordinator is the primary point of contact for our customers, drivers, and guests.

Schedule & Hours Standard Schedule:

40 hours per week.

Seasonal Adjustment:

Due to the seasonal nature of the aggregate industry, hours may be adjusted to 32 hours per week during the winter months (typically December - March). Physical Requirements This position is primarily performed in an office setting. Must be able to occasionally clear snow and salt walkways during winter months.

Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person