Job Title:
Lead Front Office Associate Location :
7300 West 147th Street, Ste 204, Apple Valley, MN 55124
Working Model:
Onsite Employee Type:
1.0 FTE
Full Time Schedule:
Monday through Friday 6:30 AM- 3:00 PM or Monday through Thursday 10:30 AM
- 7:30 PM, Friday 10:30 AM
- 5:00 PM At Sagent Behavioral Health, we believe profound change is possible.
As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As a Lead Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.
Full Time Benefits:
Medical, Dental, Vision 401k, Long Term Disability, Short Term Disability and Life Insurance PTO and paid holidays
Responsibilities:
Observing and supporting Front Office Associates and the Patient Care Coordinator 30% of in office hours each week will be dedicated to providing feedback to support staff, directing check-in desk and adjusting workflows as needed Inform the Office Manager and/or Administrative Operations Supervisor of staff problems or concerns Assist in training new Support Staff in conjunction with Support Staff Training Coordinators Assist Support Staff with daily duties as needed Opening or closing the clinic if there is not coverage Basic knowledge of billing and insurance coverage Any other projects that the Administrative Manager or Supervisor may assign
Requirements:
Ability to lead a small Front Office team successfully Previous front desk, reception/receptionist, administrative assistant, or office experience preferred High School Diploma required
Compensation:
This is a non-exempt position. Total earnings for this position will start at $19.00 hourly. Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location. Employees in these positions are W2. Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
