Operations and Donor Engagement Coordinator

Operations and Donor Engagement Coordinator 3.8 3.8 out of 5 stars Bridgeton, MO 63044 $35,000

• $42,000 a year
• Full-time Room At The Inn 13 reviews $35,000
• $42,000 a year
• Full-time Operations and Donor Engagement Coordinator

AGENCY OVERVIEW

Room at the Inn is a shelter for families who are experiencing homelessness, located in Bridgeton, MO. Our purpose is to help our client families get into a home of their own and equip them with the tools needed to achieve success in long-term permanent housing. Room at the Inn operates on 24 hours, 7 days per week schedule every day of the year. We are a small organization, and all staff are expected to assist one another as required. Shelter with a Purpose. Families with a Future.

POSITION SUMMARY

This is a full-time position that reports to the Executive Director and has a strong working relationship with the Manager of Finance and Administration and the Development Coordinator. The position is eligible for a benefits package that includes health coverage and a matched 403b plan. The Operations and Donor Engagement Coordinator manages the office operations of Room at the Inn and is administrative support to the Executive Director. With a small staff, the Operations and Donor Engagement Coordinator is responsible for a variety of tasks and support functions for the Executive Director as well as the entire professional team. This includes supporting the Manager-Finance and Administration with accounting, operational, and human resources responsibilities; assisting the Volunteer Coordinator with activities for clients and staff; functioning as the main donor database manager and working closely with the Development Coordinator; assisting the programs team as needed; and supporting agency special events. The ideal candidate is a personable team player who can multi-task within a busy office environment and maintain strong attention to detail. This position is on-site at the agency office in Bridgeton. Independence, initiative, and problem-solving are key characteristics for this position. The position requires flexibility as to work schedule and job duties assigned.

DUTIES AND RESPONSIBILITIES

Operations Duties

• Point person for all agency operations such as: o Answering incoming calls o Welcoming clients, agency visitors, and volunteers into the building o Accepting donations, completing donation acknowledgement, and organizing/storing donations o Safeguard all cash and cash equivalent donations until deposited to bank o Ordering and receiving supplies o Managing storage needs for clients o Receiving and distributing daily mail • Maintains strict confidentiality of all client families, donors, financial, and personnel information in accordance with organizational policies and ethical standards.

• Work with Manager-Finance and Administration to schedule repairs on office equipment, furniture, and appliances.
• Maintain inventory records of agency equipment and furniture.
• Manage set-up and take down of any training activities for agency staff or clients, including room organization, technology support, food and other supplies Information/Technology/Database Duties
• Assist Manager-Finance and Administration with maintenance and repair of IT systems' hardware and software, including phone and security systems.
• Ensure security cameras are operational and functioning appropriately, including managing recorded video needed for staff review.
• Support staff with video conferencing and other needs for meetings/trainings, etc. Donor Support
• Enter all donations into donor database within 24 hours of receipt.
• Prepare and send donation acknowledgments within 48 hours of receipt.
• Support donors with any administrative or documentation needs.
• Assist in preparation of any annual tax letters for donors.
• Manage collection and submission of tax credit forms between donors and state of Missouri.
• Run donor credit card reports bi-weekly and enter into accounting system.
• Follow Donor Database Policy and Procedures Accounting Support
• Enter all invoices received into accounting system, with appropriate general ledger coding.
• Support Manager-Finance and Administration with agency credit card reconciliation and coding.
• Prepare all vendor invoices, present to ED for signature, and mail payments timely.
• Ensure funds received are deposited timely.
• Provide support for annual financial audit.
• Follow Financial Controls Policy and Procedures. Fundraising
• Contribute to agency operations and fundraising and work directly with other departments to ensure agency success.
• Assist Development Committee, Executive Director, and Volunteer Coordinator with special events planning and execution.
• Manage fundraising appeals, such as Spring Appeal, Year End Appeal, Capital Campaign, and special appeals.
• Work with Executive Director and outside contractor/volunteer for creation of newsletter and annual report.

Other duties as assigned

MINIMUM QUALIFICATIONS

• Enthusiasm for the mission of Room at the Inn
• Associate's degree required, Bachelor's degree preferred, with experience in office management and administrative coordination/support
• Experience with administrative duties, including software and database management
• Proficient in Microsoft Office Suite and Google applications
• Understanding of accounting systems and databases
• Willingness and excitement for learning
• Accepting of persons of all faith backgrounds and life experiences
• Professionalism with colleagues and the public
• Problem-solver, initiator, organized, and detail-oriented
• Able to prioritize and multi-task under pressure Salary range is $35,000 to $42,000 based on experience.

Send resume and cover letter to lcamposano@roomstl.org. Updated May 2026.

Pay:

$35,000.00

• $42,000.

00 per year

Benefits:

403(b) matching Dental insurance Health insurance Paid time off

Education:

Associate (Required)

Experience:

QuickBooks:

2 years (Required)

Operations:

1 year (Preferred)

Donor Relations :

1 year (Preferred)

Work Location:

In person