Benefit Program Technician

Job Summary - Why you'll love this position The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Howell County Child Support Office based at 3417 Division Drive, West Plains, MO. Responsibilities - What you'll do As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders. We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families. Qualifications - All you need for success To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor's degree. To thrive in this role, you must be personable, compassionate, non-judgmental and supportive. The ideal candidate would possess excellent customer service skills, experience working with several different computer programs simultaneously, proficient typing skills with high accuracy and attention to detail. To thrive in these roles, you must be personable, compassionate and have a non-judgmental attitude. The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. I ndividual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants. Job Details - More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact: FSD.Personnel@dss.mo.gov The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.