Field Service Coordinator

Field Service Coordinator Apex, NC Job Details Full-time From $19 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Computer operation Attention to detail QuickBooks Data entry Appointment scheduling Full Job Description We are seeking a highly organized and proactive Field Service Coordinator to manage daily scheduling and dispatch operations. This role is critical to keeping our field team running efficiently and ensuring customers receive timely, professional service. The ideal candidate is quick-thinking, detail-oriented, and comfortable making real-time decisions in a fast-paced environment.

Key Responsibilities:

Answer incoming calls and accurately document job details Communicate with technicians to relay job details, updates, and changes Prioritize service requests and assign jobs based on urgency and availability Schedule and dispatch technicians throughout the day Monitor technician routes and job progress, adjusting schedules as needed Maintain professional communication with customers when scheduling or updating appointments Use QuickBooks to: Verify customer account status Enter work orders and job notes Make real-time decisions to ensure high-priority jobs are handled promptly

Qualifications:

1-3 years of experience in dispatching, scheduling, or a similar coordination role preferred Strong organizational and multitasking skills Ability to think quickly and make decisions under pressure Excellent communication skills (phone and internal team coordination) Comfortable using computer systems (QuickBooks experience is a plus) Ability to stay calm and focused in a fast-paced environment Join us in this exciting role where your organizational skills and construction knowledge will drive successful project outcomes! We value proactive team players who thrive in fast-paced environments and are eager to contribute to our reputation for excellence.

Pay:

From $19.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person