Administrative Team Leader

Administrative Team Leader Gibson Oil & Gas Company, Inc. 9340 Morgan Street, Laurel Hill, NC 28351 From $60,000 a year - Full-time From $60,000 a year - Full-time Position Summary Gibson Oil & Gas is seeking a highly organized, service-driven professional to serve as our Administrative Team Leader. This multi-faceted leadership role supports customer service, financial administration, scheduling, office management, and oversight of administrative support staff. Key Responsibilities Customer Care & Communication

• Oversee office role as primary contact for customers via phone, email, and in-person interactions.
• Deliver exceptional, servant-hearted customer service with professionalism, empathy, and urgency.
• Build strong customer relationships through clear communication and follow-through.
• Educate and assist customers regarding service offerings, scheduling, billing, and propane-related needs.
• Communicate proactively with customers regarding appointments, delivery schedules, and service updates. Service & Delivery Coordination
• Oversee scheduling of service calls, installations, propane deliveries, and maintenance requests.
• Work closely with field technicians and delivery drivers to ensure efficient and timely service execution.
• Maintain a safety-first mindset when coordinating service and delivery operations.
• Communicate bulk fuel delivery information to convenience store and commercial customers.
• Coordinate communication with convenience store operators regarding inspections, equipment repairs, permitting, and mystery shop feedback. Financial & Administrative Support
• Oversee processing of Accounts Payable (AP) functions, including invoice entry, purchase order matching, and vendor communications.
• Oversee Accounts Receivable (AR) functions, including invoicing, payment processing, and customer account follow-up.
• Assist leadership and financial administration personnel with Key Performance Indicator (KPI) tracking and operational reporting.
• Generate billing statements, reports, and operational documentation using company software systems.
• Maintain accurate customer, financial, and operational records with confidentiality and integrity.
• Assist with inventory coordination for liquids, service supplies, and operational materials. Office Operations & Team Support
• Support leadership by overseeing all administrative projects, reporting, and operational initiatives.
• Oversee new team member onboarding, training coordination, and administrative workflow management.
• Oversee human resources administration, including benefits paperwork and employee documentation.
• Coordinate safety documentation and training records to support company compliance initiatives.
• Coordinate annual insurance renewals, including general liability, auto, and workers' compensation documentation.
• Support execution of marketing initiatives and communication with outside marketing partners.
• Identify innovative opportunities to improve customer communication, workflow efficiency, and office operations. Technology & Software Use
• Utilize Microsoft Word, Excel, and company software platforms for reporting, scheduling, and documentation.
• Perform accurate data entry and maintain organized digital records across multiple systems.
• Coordination of communication systems and operational technology support. Qualifications
• High integrity and self-motivation.
• Strong office management, customer service and communication skills.
• Strong organizational and multitasking abilities.
• Previous AP/AR, billing, or supervisory experience preferred.
• Experience with Microsoft Office and administrative software.
• Familiarity with propane, fuel distribution, or service industries preferred.

Why Join Gibson Oil & Gas? When you join Gibson Oil & Gas, you become part of a mission-driven organization committed to faith, service, excellence, and long-term impact. This is more than a job — it is an opportunity to serve with purpose while helping build a growing organization dedicated to radical customer care.

Pay:

From $60,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person