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Front Desk Agent
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PHB Operations, LLC
Dickinson, ND (In Person)
$32,240 Salary, Full-Time
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Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and team members. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a dynamic environment. Duties Greet visitors and clients warmly, ensuring a professional and friendly first impression Manage multi-line phone systems, directing calls efficiently and courteously Handle appointment scheduling, calendar management, and coordinate meetings Maintain accurate data entry records using Microsoft Office, Google Workspace, and other office software Perform clerical tasks such as filing, proofreading, and document preparation with attention to detail Assist with office management duties including supply inventory, mail distribution, and basic bookkeeping using QuickBooks Support customer service efforts by addressing inquiries promptly and professionally Ensure phone etiquette standards are upheld during all interactions Manage incoming correspondence and support administrative projects as needed Requirements Proven experience in office management or administrative roles with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Familiarity with multi-line phone systems and phone etiquette best practices Bilingual abilities are highly desirable to serve diverse client needs effectively Prior experience in customer service or as a receptionist in medical or dental settings is a plus Strong organizational skills with the ability to prioritize tasks efficiently Capable of typing accurately at a fast pace for data entry and document proofreading Knowledge of office software such as QuickBooks for bookkeeping purposes is preferred Demonstrated time management skills to handle multiple responsibilities seamlessly Previous experience supporting personal assistants or managing calendars is advantageous Join us as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Bring your enthusiasm, organizational talent, and commitment to delivering outstanding customer support. This role offers a vibrant environment where your skills will make a meaningful impact every day.