Resident Services Coordinator

Resident Services Coordinator SDK Apartments - 2.3 Hackensack, NJ Job Details Full-time $21 - $23 an hour 7 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Microsoft Office Administrative experience Driver's License Customer support Property management Full Job Description SDK is seeking a full-time Resident Services Coordinator to support the property team in managing all maintenance-related administrative tasks and ensuring smooth operational upkeep. The ideal candidate will have experience in effectively supporting multifamily properties. This role requires a true professional who prioritizes an exceptional resident experience—fostering respect, understanding, and a commitment to ensuring comfort in their homes. This is an onsite position based in Hackensack, NJ. Rotating Saturday hours are required with this position. About the Position As our Resident Services Coordinator, you will… Foster a safe and welcoming environment for team members and the broader community and reinforce positive behaviors by modeling SDK values. Strive to deliver a one-stop experience and provide exceptional customer support to all residents by addressing their concerns and inquiries, and escalating issues when necessary. This includes answering calls, assisting walk-in visitors, responding to emails, and communicating concerns with relevant property team members to ensure timely resolutions. Remain up to date on property-related procedures, policies, and events to effectively support residents and team members. Provides reporting and other administrative support to ensure efficient property management processes. Maintain accurate resident and property records. Perform essential administrative maintenance tasks efficiently including but not limited to creating and tracking purchase orders, managing scheduling of turns and maintaining the make ready board. Ensure apartments are make-ready for new residents following SDK guidelines and appropriate timelines and work collaboratively with property team members to ensure smooth move-ins and move-outs. Support the leasing function as needed. Perform other related duties proactively and as assigned. About Your Professional Background & Skills A minimum of 1-2 years of related experience in a multifamily environment. Four year undergraduate degree or a blend of related experience and training. Exceptional communication, customer service, interpersonal skills. Strong problem-solving, attention to detail and follow through skills. Proficient in MSOffice. Real Page experience is a big plus. Valid driver license and ability to fulfill job-related travel requirements. Must be able to work with any employer in the US without any restrictions whatsoever. About Us, Pay, Benefits & Culture SDK Apartments is a real estate investment, development and property management group with an established portfolio of residential communities and commercial properties across multiple states. SDK's tradition of giving back to the community extends to the way we care for our residents and employees. Our unique backgrounds, perspectives and skills make us a truly diverse team. We collaborate effectively to achieve our goals and strive to be the best in our asset class. We embrace learning opportunities to further our personal and professional growth and support each other genuinely. Our total rewards package includes competitive pay, a comprehensive benefits package including medical, dental, vision, paid time off, long term disability, life insurance, employee assistance program, apartment discount program, flexible spending account, health savings account, a learning program, 401k with match when eligible, and the opportunity to work with the most dedicated team around! The gross hourly pay range for this position is between $21-23. The actual compensation will be based on factors unique to the candidate, including direct years of experience and depth of knowledge. SDK does not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status or any other characteristics protected by federal, state or local laws. SDK aims to foster and maintain a workplace where everyone can be their best selves, feel respected and included. Therefore, it's our practice to actively and continually evaluate our people procedures so that we can offer the best possible experience to those interested in working with SDK. We encourage you to apply and look forward to meeting you. Good luck! No calls please.

Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): How many years of multifamily maintenance coordination experience do you have?

Work Location:

In person