Job Description
Your role Trillium specializes in helping customers using vacuum systems and related products in a wide range of industries. We offer new and refurbished products, as well as repair services supporting dry pumps, oil-sealed pumps, blowers, cryogenic pumps, cold heads, helium compressors, chillers and gas abatement systems. At Trillium, we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in•we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Role:
The Office and Inventory Assistant provides routine and on-going support to the sales team, customers, production team, inventory, field service & other Trillium sites. Main Responsibilities:
Including the following, other duties may be assigned. Support clients through, phone calls, email, mailings, fax and training events to insure satisfaction and ongoing relationship Review all quotes for accurate & complete information Act as a communication liaison between sales, customers, field service and production Direct customers to appropriate person for support questions Execute Customer Service metrics reporting plans Kitting and issuing parts to Job and sales order Receiving and stocking parts Coordinate customer product service return & warranty returns Prepares customer info packet included with service product Records and maintains control of all inventory items purchased and produced. Assist with product ordering Communicate effectively and respectfully with other team members, vendors, and clients Accurately use computerized systems for shipping & receiving both inbound and outbound goods. Accurately uses computerized systems to record materials issues Other duties as assigned To succeed, you will need Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to communicate effectively both in written format and oral presentation. Ability to multi-task and establish priorities. Ability to maintain organization in a changing environment. Ability to foster communication among colleagues/team members in manager's absence Exhibits initiative, responsibility, and flexibility Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation Must be proficient in MS Office software•Word, Excel, Power Point Ability to accurately calculate figures and amounts such as discounts, proportions, and percentages Education and/or Experience:
High School diploma or equivalent College or specific relevant coursework preferred Industry experience preferred In return, we offer In return, we offer you: Medical/Dental/Vision, 401-k, company paid short term disability, long term disability, life insurance, generous vacation (3 weeks/year)•sick time (40 hours/year•and floating holidays (5 per year), education reimbursement, referral bonus and holiday pay Job location Option 1: On-Site This role requires you to work on-site at our office in Hamburg, New Jersey. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Contact information Talent Acquisition Team:
Cami Wann
