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Job Description
Dealership:
L0318 Armory Chrysler Dodge Jeep Ram Fiat of Albany Armory Chrysler Dodge Jeep Ram Fiat of Albany
NOW HIRING
Service Administrators! Armory CDJR Fiat of Albany is looking for motivated and experienced administrative professionals to add to the team! A Service Administrator oversees and coordinates the daily operations of a service department. They bridge the gap between customers, field technicians, and management by managing work orders, billing, and customer inquiries to ensure efficient, high-quality service delivery, APPLY TODAY! Armory CDJR Fiat of Albany is a part of the Lithia & Driveway family of over 300 dealerships across the nation, and we are dedicated to Earning customers for life - Taking personal ownership - Improving constantly and Having fun! If you are an administrative professional who shares these goals, we want to talk to you!
Responsibilities:
Work Order Management:
Create, track, and close out customer work orders and repair tickets in collaboration with the Service Manager.
Billing & Invoicing:
Compile paperwork, price services, process invoices, and handle basic bookkeeping or purchase order tracking.
Customer Relations:
Greet clients, field incoming calls or emails, schedule appointments, and assist in resolving service-related complaints.
Resource & Inventory Coordination:
Track parts availability, order necessary supplies, and manage technician timesheets.
Reporting & Documentation:
Maintain detailed customer records, warranty claims, and service logs, often utilizing CRM software
Qualifications:
Organization & Detail:
Strong ability to multitask, schedule, and manage high volumes of documentation.
Communication:
Excellent verbal and written skills for handling customer complaints and liaising with technical teams.
Technical Proficiency:
Experience with service management software, CRM systems, and spreadsheet programs like
Excel Benefits:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Est. Hourly Earnings ranges from $18.00-$22.00 Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/ High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (
NYSE:
LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
