Administrative Assistant

This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or walking in for ongoing care, you are the person who sets the tone. At Balanced Gait Physical Therapy , that experience starts with you. We're looking for an Administrative Assistant who brings warmth, organization, and confidence to every interaction. Someone who doesn't just manage schedules, but creates clarity on busy days. Someone who doesn't just answer phones, but becomes a trusted guide for patients navigating their care. This role isn't about checking boxes. It's about being the center of connection in a clinic that is deeply committed to helping people with neurological conditions move better, live stronger, and feel supported every step of the way. Why This Role Matters You'll be the first impression, and the lasting one. From that first inquiry to ongoing visits, you help patients feel confident, informed, and cared for. You bring structure to the schedule. You create flow in the clinic. You help patients stay consistent with their care. Our clinic is growing, and our team thrives on collaboration, compassion, and purpose-driven work . If you enjoy solving problems, staying organized, and making a real impact in people's lives, you'll fit right in. What You'll DoNew Patient Conversions & Scheduling Convert incoming calls, inquiries, and referrals into scheduled evaluations Respond quickly and professionally to patient questions via phone and email Build and maintain a strong, organized schedule that supports patient consistency Insurance & Financial Coordination Verify insurance benefits and obtain authorizations Clearly explain coverage, copays, and patient responsibilities Collect payments at check-in and check-out with professionalism Case Management & Data Accuracy Enter and maintain accurate patient information in EMR systems Keep electronic charts organized and up to date Communicate with referring providers and support documentation needs Front Office Operations Welcome and check in patients, creating a calm and supportive environment Coordinate with the clinical team to keep the day running smoothly Follow up with patients to reduce cancellations and improve attendance Additional Support Assist with marketing and social media initiatives as needed Support group classes and clinic activities when required You're a

Great Fit If You:

Have 3+ years of administrative or front office experience in a healthcare setting Communicate clearly, confidently, and compassionately, especially over the phone Have experience with insurance verification, scheduling, and EMR systems Are highly organized and able to manage multiple priorities effectively Are comfortable working with patients with mobility and cognitive challenges Are proactive, reliable, and team-oriented Enjoy being part of a mission-driven environment focused on patient outcomes What's In It for

You Pay:

Starting at $17/hour, with flexibility for the right candidate

Schedule:

Part-Time, Monday-Friday, 9-5

Work Setting:

Onsite Perks & Benefits Competitive pay structure Flexible scheduling options Training and development opportunities Company events and team gatherings Free uniforms A supportive, team-focused work environment Why Join Balanced Gait Physical Therapy? We're not just a clinic. We're a community . At Balanced Gait Physical Therapy, we specialize in helping individuals with neurological conditions regain movement, independence, and confidence. Our team is collaborative, passionate, and deeply committed to making a real difference. Here, your work is noticed. Your effort matters. And your role directly impacts the lives of the people we serve every single day. Why Apply Now This role is open due to growth. That means you're stepping into a clinic that is expanding, evolving, and investing in its team. If you're looking for a role where you can build your skills, be part of a mission, and grow with a practice that truly cares , this is your opportunity. We're actively interviewing and moving quickly. If you want a position where your organization, communication, and care make a real impact: Apply today and let's talk.

Pay:

$17.00 per hour

Benefits:

Flexible schedule Application Question(s): How many years of front desk or administrative experience do you have in a healthcare setting? Do you have experience with, or are you familiar with, EMR and billing systems? Do you have experience with insurance verification and authorization processes, including collecting co-pays? Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe. Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?

Work Location:

In person