Community Office Coordinator- Elmhurst/Fordham

Job Duties Improve overall member experience and reduce waiting time in order to expedite traffic flow Register and educate members in the HF Member portal (access online services) Audit and Review applications to ensure quality and reduce rejections Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral) Collect, process and track binder/premium payments Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.

CO Triage:

Use On Contact and product knowledge to screen walk-ins and identify who is applying, renewing, making payment, inquiring MS, etc.

CO Sales Support:

Manage and escalate Sales issues to: Sales Logix support, IT Helpdesk and Facilities.

Customer Support:

Escalate member concerns to

Enrollment & Billing, MS Resolutions SLX Calendar Management:

Access/assign appointments to FE calendars during Manager absence Manage and process the community office mail including but not limited to receiving, sorting and interofficing all incoming correspondence

CO Engagement Specialist:

Increase and engage incoming members while managing and tracking the office traffic and waiting area Responsible for the opening and closing of the community office in tandem with the Mana Minimum Requirements High School Diploma or GED Equivalent 1-2 years of customer service experience Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule. Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills. Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check. Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.