ASSISTANT ADMINISTRATOR OF PARKING (PROVISIONAL)

JOB An incumbent in this position assists the Commissioner of Parking in handling all activities related to administrative, information technology, budget, collections, contracts and payroll for parking meters & enforcement, towing & storage operations and parking violations. The incumbent exercises independent judgment in planning and coordinating activities of the Department of Parking. The incumbent receives immediate supervision from the department/division head and exercises supervisory responsibility over all personnel in the Department.

EXAMPLE OF DUTIES

Assists the Commissioner in handling all activities of the Department of Parking; Acts as a liaison between the Commissioner and employees, all other city departments, City Council and the general public; Oversees all administrative functions in the Department including clerical, technical and supervisory staff; Assures proper execution of duties by personnel: plans and distributes work assignments; oversees training of personnel and implements programs as needed; Oversees billing adjustments for parking enforcement; assures that all payments received by mail or from lockbox, in person or electronically, are accounted for and applied to proper accounts; Supervises staff in the handling of customer inquiries or complaints by telephone, in person, by correspondence or from Citizen Services Complaint office; assures prompt response to customer requests for hearings, complaints and any other inquiries; Collects and compiles data and statistics, prepares organizational workflow and efficiency studies and submits recommendations for the improvement of procedures and the solutions to administrative problems; keeps abreast of new rules, regulations and laws regarding parking violations; Prepares budget estimates and assists in the preparation of the budget as well as maintenance of budget controls for Department of Parking; Oversees all information technology for parking meters & enforcement, towing & storage operations and parking violations; works with MIS in the development and implementation of new technology; Confers with division supervisors and advises the Commissioner on the specific problem areas in need of remedial action; makes recommendations on resolutions to problems; Performs special administrative assignments required by the Commissioner.

SUPPLEMENTAL INFORMATION

Full Performance Knowledge, Skills, Abilities and Personal Characteristics Thorough knowledge of the principles and practice of office and personnel management; Thorough knowledge of the principles and practices of account keeping and budget controls; Administrative supervision; Ability to plan, assign, coordinate and review the work of subordinates; Ability to understand and interpret rules and regulations pertaining to parking enforcement; Ability to prepare correspondence and reports; Ability to communicate clearly both orally and in writing; Ability to operate a personal computer and related data processing equipment, in the use of application programs; Ability to deal with customers calmly and courteously in adverse situations; Ability to develop and maintain good working relationships with others; Tact; courtesy; confidentiality; Physical condition commensurate with the demands of the position.