Back Office Coordinator - Wilmington, OH

TriHealth Physician Practice | Clinton Regional Hospital In this role, the Back Office Coordinator provides clinical leadership and support to Medical Assistants and back‑office staff to ensure efficient workflows, continuity of care, and a high‑quality patient experience. The position partners closely with providers and practice teams while maintaining compliance with clinical, regulatory, and safety standards. Team members enjoy a stable, family‑friendly schedule—full time, day shift, Monday-Friday, with no weekends or holidays—in a supportive, team‑oriented environment that values professionalism, collaboration, and compassion. Located in Wilmington, Ohio, TriHealth Clinton Regional Hospital offers small‑town charm with convenient access to Cincinnati, Dayton, and Columbus. As TriHealth continues to grow, this pipeline role offers opportunities to expand your skills and explore future career advancement. Qualified candidates will be contacted as positions become available. Serve your community. Grow your skills. Build your future with TriHealth.

Location:

630 W Main St., Wilmington, OH 45177

Work Hours:

Full time, 80 hours biweekly Day shift Monday

• Friday No weekends or holidays commitment

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Diploma or GED (Required) 1

• 2 years' of Clinical experience in Healthcare as a Medical Assistant (Required) Basic Life Support (BLS) Required Pharmacology, working knowledge of OSHA Guidelines and Managed Care plans, CLIA (Lab) processes and procedure

Job Overview:

This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Responsibilities:

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient's Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting. Assures a steady and constant patient flow from the reception room to the exam room. Provides leadership of day to day clinical staff including M.A.'s and other back office staff. Communicates with front office staff in triaging phone calls for urgent or emergent care. Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards. Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians. Identifies technical and education needs of the staff and devises a performance Assures that the patient's right to privacy, dignity and respect. Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery. Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs. Oversees the pharmacy line and the nurse line. Makes sure that all messages are found for the day. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA. Notifies manager of any unusual incidents regarding patients or employees. Oversees and demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, and PSA and Rectal at each visit. Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit. Checks the patients DOB at each visit. Obtains a complete reason for patient visit. Assures that other medical assistants maintain their certifications. Oversees and maintains the safety and cleanliness of the treatment area and laboratory. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Follows JCAHO standards such as removal of expired items. Skillfully and accurately administers pediatric and adult medications / immunizations. Ensures that others are familiar and compliant with JCAHO.

Working Conditions:

Bending

• Climbing
• Rarely Concentrating
• Continuous Learning

• Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Frequently Interpersonal Communication
• Kneeling
• Occasionally Lifting