Premium Guest Experience Coordinator

Premium Guest Experience Coordinator Job Category:

Sports and Entertainment

Requisition Number:

PREMI003978

Posting Details

Posted:

March 20, 2026 Full-Time On-site Locations Showing 1 location Hersheypark Entertainment Complex Hershey, PA 17033, USA Job Details Description Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. Premium Guest Experience Coordinator is a full-time hourly position responsible for supporting the Manager, Box Office Services and Premium Seating teams and providing exceptional customer service to all Premium Seating clients and guests across the Hershey Entertainment Complex which includes the GIANT Center and Hersheypark Stadium. Additionally, this position will support the Ticketing and Guest Services teams with event building and coverage as well as administrative tasks as needed. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions:

Manage accounts and ticketing for all contracted Premium Seating clients at GIANT Center and Hersheypark Stadium.

• Notify all contracted Premium Seating clients at GIANT Center and Hersheypark Stadium of upcoming events.
• Organize and process all ticketing orders for contracted Premium Seating clients.
• Organize and schedule Premium and Box Office staffing for all GIANT Center and Hersheypark Stadium events.
• Manage and build events on Ticketmaster (Host and Archtics) ticketing systems.
• Assist with reporting and distributing sales information, daily reports, audits, and colored sold maps to internal management, promoters, artist management, and operational team members.
• Work GIANT Center and Hersheypark Stadium events as Premium Seating, Ticketing and Guest Services lead as needed.
• Provide administrative support to other areas of the Box Office as needed.
• Perform other duties as assigned

Qualifications:

Associate's degree - Must be 18 years of age or older. 1 years of experience in lieu of education. Industry Experience - Sports/Entertainment, Customer Service, Ticketing/Box Office Minimum of 1 year(s) of experience. Minimum of 1 year(s) of supervisory experience. Must have a valid driver's license This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test. Knowledge, Skills, and Abilities

Job Demands:

Walking:

occasional (