Job Description
Part-Time Clerical Assistant Public Housing & Housing Choice Voucher (HCV)
Program Department:
Administration / Occupancy Reports To:
Director of Housing Management or Program Supervisor Status:
Part-Time, Hourly, Non-Exempt Schedule:
Approximately 30-34 hours per week (flexible based on agency needs) Position Summary The Part-Time Clerical Assistant provides clerical and administrative support for both the Public Housing and Housing Choice Voucher (HCV) Programs. This position assists with office operations, customer service, file maintenance, data entry, correspondence, and program documentation to support efficient housing program administration and compliance with applicable federal regulations and agency policies. Essential Duties and Responsibilities General Clerical and Administrative Support Answer telephone calls, greet residents, applicants, landlords, and visitors, and provide courteous customer service. Prepare, type, scan, copy, file, and distribute letters, notices, forms, and reports. Assist to Maintain organized paper and electronic filing systems. Public Housing Program Support Assist with tenant file organization. Prepare correspondence related to annual recertifications, interim reexaminations, rent changes, inspections, occupancy, and resident notices. Assist with application processing and waiting list documentation. Support move-in and move-out paperwork preparation. Enter and update tenant information in agency software systems. Housing Choice Voucher (HCV) Program Support Assist with participant and landlord file maintenance. Prepare appointment notices, briefing materials, recertification correspondence, and general program documents. Support scheduling of inspections and participant appointments. Maintain participant and landlord documentation and records. Assist with data entry and filing for program compliance purposes. Compliance and Confidentiality Maintain confidentiality of resident, applicant, participant, landlord, and agency information. Assist in maintaining records in accordance with requirements of the U.S. Department of Housing and Urban Development and agency policies. Assist with preparation of files and records for audits, reporting, and compliance reviews. Other Duties Perform related clerical duties necessary to support agency operations. Minimum Qualifications Education High school diploma or GED required. Experience Prior clerical, administrative, customer service, bookkeeping, housing, or office experience preferred. But not required. Experience in Public Housing, affordable housing, or HCV administration preferred but not required. Knowledge, Skills, and Abilities Strong organizational and customer service skills. Ability to maintain confidential information. Working knowledge of computers, email, Microsoft Word, Excel, and general office software. Ability to accurately maintain files and perform data entry. Ability to communicate professionally with residents, applicants, landlords, staff, and the public. Ability to work independently and manage multiple priorities in a small office environment. Physical Requirements Ability to sit, stand, bend, lift files and office materials (up to approximately 20 pounds), and operate office equipment. Working Conditions Primarily office setting with frequent interaction with residents, applicants, landlords, and the public. Work Location:
In person
