Administrative Support Specialist Part-time

Job Title:

Administrative Support Specialist Organization:

Affordable Housing Education and Development (AHEAD Inc.) Reports to:

Director of Operations Overall Duties:

The Administrative Support Specialist will work closely with the entire Homeownership Center team to provide administrative support and assistance.

Essential Functions:

• Provides customer service to and serves as the primary contact for prospective and current Homeownership Center clients.
• Provide information and answers to clients and the general public about housing and matters pertaining to AHEAD's programs.
• Responsible for data entry and maintenance of client databases to track efforts and outcomes and produce required reports.
• Send appropriate information and intake packets to prospective clients and track receipt of packets.
• Respond to general email and website inquiries in a timely and professional manner.
• Supports HOC matched savings program with data entry and file maintenance
• Create and ensure completion of a client's file by organizational and HUD guidelines
• Proactively manage workload, calendar, and client appointments to help meet the goals of the organization and serve the client effectively
• Assists the Program Manager with special projects as assigned and other tasks deemed necessary to achieve overall goals and operate a successful program AHEAD seeks to hire employees who have diverse backgrounds and experiences.

Formal college or university degrees may be substituted for relevant work/life experiences.

Ideal candidates may have:

Associate's degree in human services, business or related field OR At least two (2) years' experience in banking, lending or a related area or two (2) years of experience working with people in need of assistance OR Prior customer service experience OR Prior office/administration experience OR An equivalent combination of training and experience Willingness to learn new skills and expand their knowledge and experience Qualifications Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. Be able to work within a team structure; and be able to negotiate and manage conflicts. Ability to perform duties in a confidential manner Detail oriented with the ability to organize complex material in clear and concise manner Ability to communicate effectively, both orally and in writing Demonstrated skill in organizing time and prioritizing workload Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook Physical Requirements Able to lift & carry items up to 15 lbs. Able to sit at a desk comfortably while working on a computer, for extended periods of time. Able to hear and speak to customers in person and/or by phone. Able to see and read on computer screen and paper. Able to use hands and fingers to operate office equipment such as a computer, copier, phone, postage meter, etc. Schedule This is a part-time position, 10-12 hours per week to be performed remotely with occasional in-office visits and check-ins. This position requires work to be done throughout the work week Monday-Friday. Position is contingent upon the availability of grant funding. Salary range $17-$19 per hour. Please send resume and cover letter to Samantha Marshall smarshall@homesahead.org

Pay:

$17.00 - $19.00 per hour

Benefits:

Flexible schedule People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Littleton, NH 03561